Customer Success Manager (Clinical Diagnostic)

Welcome to Mindpeak!

We’re a Hamburg, Germany-based start-up with the mission to democratize cancer diagnostics. We apply artificial intelligence to improve pathologists‘ ability to identify cancer quickly and accurately. Our AI solution is the first to be used in clinical histopathology routine for primary diagnostics in the USA. We have been voted as one of the top 10 German startups of 2020 by the German Entrepreneurship Price Committee.

We solve one of the most pressing challenges in modern healthcare : Demands for medical image analysis are increasing rapidly, but the number of cancer experts remains stagnant. We build support tools for visual diagnosis using state-of-the-art deep learning. Our tools help cancer experts deliver reliable diagnoses and focus on areas where human expertise is indispensable. Optimizing cancer diagnostics with machine learning is challenging and requires the brightest minds. At Mindpeak, you will work closely with a team of industry experts in deep learning, pathology and entrepreneurship.

Join Our Mission to Combat Cancer with Cutting-Edge AI

We need you to make a difference in the world and shape the future of cancer diagnostics!

As a Customer Success Manager (Clinical Diagnostic), you will be responsible for ensuring the satisfaction of Pathology Laboratories and Pharma Companies that use our AI Products by providing exceptional support and fostering strong relationships. This role involves working closely with customers to understand their needs, driving product adoption, and identifying opportunities for growth and improvement.

Your tasks :

Take full ownership for projects and client relationships with Pharma and Laboratory clients

Gain a deep understanding of the use cases and applications of our AI software products

Serve as the primary point of contact for customers

Develop and maintain strong relationships with key stakeholders, including pathologists, lab managers, and IT professionals

Onboard new customers and provide training and support to ensure effective use of our AI-powered pathology solutions

Monitor customer usage and engagement, proactively addressing any issues or concerns

Collaborate with the sales and marketing teams to identify and pursue opportunities for upselling and cross-selling

Gather and analyze customer feedback to inform product development and improvement

Develop and implement strategies to increase customer retention and loyalty

Coordinate with the technical support team to resolve customer issues promptly and effectively

Prepare and deliver regular reports on customer success metrics and initiatives

Your profile

You want to revolutionize cancer diagnostics and identify 100% with our Mission : To enable better patient outcomes through the use of world-class AI

Bachelor’s degree in a relevant field (e.g. Biology, Biochemistry, Biomedical Engineering, Healthcare Management); advanced degree preferred

Strong interest in the healthcare / pathology industry

Excellent communication and interpersonal skills

Proven ability to build and maintain strong customer relationships

Strong problem-solving skills and a proactive approach to customer support

Ability to work independently and as part of a team

Full proficiency in English; knowledge of German is a plus

Why us?

We offer

The opportunity to bring cancer diagnostics to a whole new level

An open and creative work environment

Flat hierarchies and quick decisions

Exchange of knowledge and close cooperation with competent colleagues in a highly motivated international team with an experienced management team

Exciting and diverse tasks and projects where you can develop your skills and expertise

Central office location with fascinating workspace view of the Hamburg harbour

Ready to Make a Difference?

Want to be on board?

Please upload your application data (including curriculum vitae, university certificates, transcripts of records and job references) as Customer Success Manager (Clinical Diagnostic) with your salary expectations and earliest possible starting date.

Any questions?

Contact Christine Stamer  with questions at [email protected] .

Find more information about Mindpeak at www.mindpeak.ai .

Join our network on XING or LinkedIn!

Applicants only. We staff without recruiting agencies.

About us

We are making the difference in pathology

We’re a Hamburg, Germany-based start-up with the mission to democratise cancer diagnostics. We apply artificial intelligence to improve pathologists‘ ability to identify cancer quickly and accurately.

The opportunity to take cancer diagnostics to a new level

We solve one of the most pressing challenges in modern healthcare : Demands for pathological image analysis are increasing rapidly, but the number of cancer experts remains stagnant.

We build support tools for visual diagnosis using state-of-the-art deep learning. Mindpeaks AI-tools help cancer experts deliver reliable and reproducible diagnoses and focus on areas where human expertise is indispensable.

Close cooperation in an international team

Optimizing cancer diagnostics with machine learning is challenging and requires the brightest minds. At Mindpeak, you will work closely with a team of industry experts in deep learning, pathology and entrepreneurship.

We need you to make a difference in the world and shape the future of cancer diagnostics!