Field service Engineer - NRW

Keep labs running at their best-join our team as a Field Service Engineer and deliver expert support for cutting-edge diagnostic systems across Germany.

Proclinical is seeking a Field Service Engineer to join a dynamic team in Germany. In this role, you will be responsible for the installation, maintenance, calibration, and repair of in-vitro diagnostics (IVD) and laboratory equipment. This position focuses on ensuring high system uptime, regulatory compliance, and exceptional customer satisfaction through professional technical support both on-site and remotely.

Responsibilities :

• Install, configure, and validate diagnostic analyzers and automation systems following manufacturer guidelines.
• Conduct site readiness checks, utility validations, and safety verifications.
• Perform scheduled preventive maintenance and address mechanical, electronic, or software-related issues.
• Provide prompt corrective repairs and ensure proper use of spare parts.
• Deliver remote and on-site technical support, including basic user training for safe equipment operation.
• Maintain proactive communication with customers regarding service progress and follow-up actions.
• Prepare detailed service reports, maintenance logs, and case records in FSM systems.
• Manage personal inventory of spare parts, tools, and calibration equipment.
• Participate in training programs to maintain certifications and update technical knowledge.
• Adhere to all regulatory, quality, and safety standards, including ISO 13485.
• Support audits, CAPA processes, and continuous improvement initiatives.

Key Skills and Requirements :