IT Service Owner Infrastructure (d / f / m)

Summary Statement

Global IT is the central partner of the global Ottobock business – we see ourselves as enablers and provide the full portfolio of infrastructure and applications to make the business even more successful.

The position can also be filled remotely within Germany.

Duties & Responsibilities

You take end-to-end responsibility for several services in the Digital Workplace area

You define and measure service quality using clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures

You ensure stable and secure operations by effectively managing external service providers and clearly defining contractual and operational frameworks (e.g., SLAs, KPIs)

You make decisions regarding the target technical architecture of your services – in close alignment with architecture and security teams

You monitor and optimize service delivery costs, plan budgets, and shape global cost allocation models

You continuously observe market trends and technological developments to identify innovation and change potential at an early stage

You plan and coordinate transformation activities in your service area – both technical and organizational

You work closely with other IT Service Owners to clearly define interfaces and ensure seamless end-user experiences

Qualifications

You hold a university degree in Computer Science, Business Informatics, or a comparable field

You have experience in the implementation, operation and continuous improvement of global IT services, particularly in collaboration with IT service providers

You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control

You communicate clearly and effectively – in both German and English – and enjoy working in teams and with international stakeholders

Benefits

Attractive compensation including bonus and days of vacation

Flexible & family-friendly working time models (including remote work options)

Individual development and training opportunities through the Ottobock Academy as well as external training programs

An open company culture with regular team events and an exciting international work environment

Corporate benefits, health management offerings, and many additional advantages waiting for you at Ottobock