Summary Statement
Global IT is the central partner of the global Ottobock business – we see ourselves as enablers and provide the full portfolio of infrastructure and applications to make the business even more successful.
The position can also be filled remotely within Germany.
Duties & Responsibilities
You take end-to-end responsibility for several services in the Digital Workplace area
You define and measure service quality using clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures
You ensure stable and secure operations by effectively managing external service providers and clearly defining contractual and operational frameworks (e.g., SLAs, KPIs)
You make decisions regarding the target technical architecture of your services – in close alignment with architecture and security teams
You monitor and optimize service delivery costs, plan budgets, and shape global cost allocation models
You continuously observe market trends and technological developments to identify innovation and change potential at an early stage
You plan and coordinate transformation activities in your service area – both technical and organizational
You work closely with other IT Service Owners to clearly define interfaces and ensure seamless end-user experiences
Qualifications
You hold a university degree in Computer Science, Business Informatics, or a comparable field
You have experience in the implementation, operation and continuous improvement of global IT services, particularly in collaboration with IT service providers
You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial topics such as budgeting and cost control
You communicate clearly and effectively – in both German and English – and enjoy working in teams and with international stakeholders
Benefits
Attractive compensation including bonus and days of vacation
Flexible & family-friendly working time models (including remote work options)
Individual development and training opportunities through the Ottobock Academy as well as external training programs
An open company culture with regular team events and an exciting international work environment
Corporate benefits, health management offerings, and many additional advantages waiting for you at Ottobock
Owner Infrastructure • Duderstadt, NI, DE