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Weekend Technical Support Engineer shift work

Weekend Technical Support Engineer shift work

Booming GamesPressig, Germany
Vor 9 Tagen
Stellenbeschreibung

About the role

We are looking for enthusiastic Weekend Technical Support Specialists to provide exceptional customer service and technical support during weekends. This role is perfect for students or those seeking flexible parttime work. Youll work shifts to ensure 24hour coverage over the weekend helping our clients resolve technical issues efficiently and effectively.

Responsibilities

  • Deliver outstanding customer service to clients on weekends covering 24 / 7 shifts via Skype JIRA Service Desk and email.
  • Ensure adherence to strict SLAs for response and resolution times.
  • Log customer inquiries and escalate issues to appropriate teams when necessary.
  • Analyze and troubleshoot product malfunctions providing clear guidance to users.
  • Identify customer needs and offer assistance with specific product features.
  • Follow up with customers to confirm resolution of their technical issues.
  • Collect and relay customer feedback to internal stakeholders for continuous improvement.

Requirements

  • Previous experience in a customer support or technical support role is advantageous.
  • Familiarity with help desk software and remote support tools is a plus.
  • Fluency in English is essential; additional languages are a bonus.
  • Strong communication and problemsolving skills.
  • Ability to remain patient and professional especially when handling complex or challenging cases.
  • Flexibility to work weekend shifts including night hours as part of a rotating schedule.

    • Good to know

  • This is a weekend job fully remote freelance / independent contractor position ideal for students
  • Please make sure to submit your CV English in order to be considered

    • Why Work for Booming Games

    Founder led. Impact driven. Employee centric.

    At Booming Games were reshaping the iGaming world with our remotefirst approach. Our rhythm Thrilling slot games with captivating features and stunning designs released every two weeks no exceptions! Here its all about coownership and real growth. Dive into a diverse team where your input powers every game we craft!

    Our perks

  • Were a 100% remotefirst company offering a bestinclass remote experience
  • Competitive package
  • Dogfriendly offices in Berlin and Malta
  • Familyfriendly policies
  • Career growth opportunities
  • Zestful working environment
  • Knowledge sharing opportunities
  • Dynamic culture surrounded by industry experts
  • Company social events for team bonding

    • Contact

    HR Team

    Key Skills

    Database,Jira,Linux,Bank,Java

    Employment Type : Full Time

    Vacancy : 1