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WFM Scheduler Analyst - English - Essen

JUJUREssen, Germany

Vor 6 Tagen

Stellenbeschreibung

Role : WFM Scheduler Analyst

Location : Essen Germany

Work model : Hybrid

DUTIES AND RESPONSIBILITIES :

Create and manage comprehensive schedules incorporating team needs such as training coaching feedback sessions and future resource requirements.
Resolve scheduling conflicts and recommend solutions for issues or special requests from team members or clients.
Collaborate with key operational contacts to effectively schedule activities including unplanned and planned absences or downtime.
Provide weekly staffing projections for the upcoming weeks to assist with planning and resource allocation.
Maintain and update employee records including skills scheduling agreements timeoff entitlements and contractual details in the scheduling system.
Develop schedules that meet client requirements incorporating training coaching and performance feedback as well as forecasted team needs.
Analyze data on workload patterns and use workforce management tools to determine appropriate staffing levels based on historical trends.
Address discrepancies between actual and expected arrival patterns recommending adjustments as needed.
Monitor team trends and attrition identifying potential issues that could impact resource planning.
Coordinate with operational contacts to schedule key activities ensuring smooth workflow.
Provide realistic staffing plans based on current workforce availability and performance.
Share weekly staffing outlooks to ensure the program is prepared for the upcoming weeks.

REQUIREMENTS

Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.

At least 2 years of experience in a customer service or call center environment with at least 1 year in workforce management preferred.

Familiarity with workforce management processes such as staffing forecasts scheduling and performance metrics is preferred.

Proficient in using Google Suite (e.g. Sheets Slides) and Microsoft Office applications (e.g. Word Excel).

Knowledge of local labor laws and regulations related to workforce management and scheduling is a plus.

Strong problemsolving abilities with the ability to make sound decisions in scheduling and resource allocation.

OFFER

Relocation assistance is available

Working schedule : Office hours Monday to Friday

Private health insurance after probation period

Working as part of a dynamic and multicultural team

Regular fruit deliveries for a healthy lifestyle and free drinks

Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care

Key Skills

Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette

Employment Type : Full Time

Vacancy : 1