IT Security Service Manager (f / m / x)

Your Role

Oversee the delivery of IT services, ensuring alignment with business demand and within agreed SLAs

Continuously assess and enhance IT service management processes, implementing best practices and standards to optimize service delivery efficiency

Work in close collaboration with other CIT-O teams and maintain high level of end user experience

Collaborate with internal stakeholders to understand business requirements, provide insights, and communicate the impact of IT Services on business operations

Identify potential risks to service delivery and develop strategies to mitigate these risks, ensuring business continuity and minimal disruptions

Maintain IT Security operational model and ensure up to date state

Represent IT Security services in projects and activities outside domain

Maintain relationship with other service managers within company

Actively participate in IT Security Service roadmap planning and represent operations part

Ensure IT Security service roadmap is living

Keep close contact with external parties associated with IT Security domain

Your Profile

Bachelors degree in Information technology or equivalent work experience

Have end user experience focused mindset

Have proven working experience in IT service management

Have proven working experience in IT Operations

Have working experience in IT in a large-scale complex environment

Have working experience in truly global environment – US, EMEA and APAC

Knowledge of different device management environments and their dependencies to other products

Experienced in coordinating and communicating complex tasks

Have working experience in operational technology harmonization

Excellent communication skills in English

Your ZEISS Recruiting Team :

Björn Fabian Scheben