IT Service Desk Analyst

Umanova is a Swiss professional services company with an innovative and future-oriented approach to consulting providing outstanding conditions.

For our international customer's outlet in Baierbrunn (Munich), Germany we are looking to hire an experienced IT Service Desk Analyst.

Main responsibilities :

• Involved in Incident, Problem and Service Request Management.
• Provide physical IMAC support for multiple hardware.
• Log requestor incidents received by phone, email or other communication channel
• Provide workarounds and solutions based on Service Level Objectives.
• In the case of Problem Management, report / escalate issue to the Service Desk Coordinator / Manager.
• Propose or recommend IM&T Services modifications to the Service Desk manager / coordinator to reduce user impact.
• Participate to IM&T Service testing, deployment and stabilization.
• Maintain and stays current with evolving Information technology.
• Contribute in all aspects of Continuous improvement

Technical skills :

Communication :

Education / Primary Qualification :

Required competencies :

We are looking forward to your application. For further information please contact

marijana.elenova at umanova.com.