General Manager - Bad Homburg

Job Title : General Manager

Location : Bad Homburg

Salary : €80.000 + bonus

Start : ASAP

I am looking for a fantastic Leisure Club General Manager who is very familiar with overseeing all aspects of a leisure club's operations, including fitness facilities, spa services, sports activities, and customer service.

The club provides a high-quality experience for members and guests so Excellent customer service and operational skills are a must have for this role.

Some of the Key Responsibilities :

Operational Management :

• Oversee daily operations of the leisure club, ensuring a smooth and efficient workflow.
• Develop and implement operational policies and procedures.
• Ensure all facilities and equipment are well-maintained and safe.

Customer Experience :

• Ensure high standards of customer service are maintained at all times.
• Address and resolve customer complaints and feedback promptly.
• Develop and implement programs and services to enhance member satisfaction.

Financial Management :

• Prepare and manage the club’s budget, ensuring financial targets are met.
• Monitor revenue and expenses, identifying areas for cost savings and revenue generation.
• Analyze financial reports and take corrective actions as necessary.

Staff Management :

• Recruit, train, and supervise club staff, including fitness instructors, spa therapists, and administrative personnel.
• Conduct regular performance reviews and provide feedback and development opportunities.
• Foster a positive and collaborative working environment.

Sales and Marketing :

• Develop and implement marketing strategies to attract new members and retain existing ones.
• Organize promotional events and activities to increase club visibility and membership sales.
• Collaborate with the marketing team to create advertising and promotional materials.

Membership Management :

• Oversee the membership database, ensuring accurate and up-to-date records.
• Develop membership packages and pricing strategies.
• Implement programs to increase member engagement and retention.

Health and Safety :

• Ensure compliance with all health and safety regulations.
• Conduct regular safety audits and risk assessments.
• Implement safety training programs for staff and members.

Facility Management :

• Oversee the maintenance and cleanliness of all club facilities.
• Coordinate with contractors and service providers for repairs and maintenance work.
• Ensure the club’s amenities are kept in excellent condition.

Key Skills you need to have for this role :

Leadership :

• Strong leadership skills to manage and motivate a diverse team.
• Ability to lead by example and foster a positive work culture.

Customer Service :

• Exceptional customer service skills to ensure a high level of member satisfaction.
• Ability to handle complaints and resolve issues diplomatically.

Financial Acumen :

• Strong understanding of budgeting, financial reporting, and cost control.
• Ability to analyze financial data and make informed decisions.

Communication :

• Excellent verbal and written communication skills.
• Ability to effectively communicate with staff, members, and stakeholders.

Organizational Skills :

• Strong organizational and time management skills.
• Ability to manage multiple tasks and priorities simultaneously.

Problem-Solving :

• Effective problem-solving and decision-making abilities.
• Ability to think strategically and develop innovative solutions.

Educational Requirements :

• Bachelor’s degree in Business Administration, Hospitality Management, Sports Management, or a related field.
• Professional certifications in fitness, health, or wellness management are a plus.
• Experience in managing a leisure club, fitness center, or similar facility is highly desirable.
• Fluent in German and English is a non negotiable
Vor 30+ Tagen