Sales Customer Data Analyst - Sales Operations

Sales Customer Data Analyst - Sales Operations

Entity : Daikin Europe HQ Job Category : Customer Care and Technical Service Location :

Brussels, Brussels-Capital Region, BE

Job Requisition ID : 2400

With us, you will find opposites that attract : A global group for innovative heating, ventilation, refrigeration and air-conditioning systems, where you are on a first-name basis across all hierarchies. A stable employer, alongside of whom you can develop yourself dynamically. With cultural diversity instead of simplicity. Where you can not only have really good ideas, but can also implement them.

As a  CIC Customer Data Analyst for Sales you will play a pivotal role in enhancing the performance, efficiency, and customer experience within the Sales domain of the CIC (Customer Interaction Center = Contact Center and Self-Service Interactions).

Your role is aimed to enable the organization to reach several high-impact strategic goals, like to improve Daikin reachability, increase customer satisfaction and generate sales.

You will work closely with the CIC governance team (CIC = Customer Interaction Center = Contact Center and Self-Service Interactions), providing support with your actionable insights, and driving continuous improvement across our global operations (whether it’s optimization of sales processes, governance, or customer engagement initiatives).

Your key responsibilities will include :

• Sales Governance & Implementation Support

Prepare and support the implementation of the FU30 CIC framework by aligning roles and responsibilities within Sales governance structures.

Develop and formalize a process for capturing, analyzing, and utilizing customer and sales data insights to inform decision-making and strategy.

Actively participate in monthly CX meetings, coordinate the analysis of customer feedback, and summarize findings to identify improvement areas and propose actionable steps.

Identify, initiate, and support at least three process improvement projects aimed at enhancing sales efficiency, customer experience, or operational effectiveness.

Design and execute a pilot outbound B2C sales action, leveraging data insights to target and engage customers effectively.

First-Year Focus Projects

In your first year, you will be expected to :

Your Profile

We are looking for a proactive and analytical professional who thrives in a dynamic, cross-functional environment. You should be passionate about using data to drive sales performance and customer engagement.

Required Skills and Experience :

Desired Skills and Experience :