Bellman

Job Description

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We are currently looking for a Bellman to join our Rosewood Munich team. Our  Bellman  welcomes all guests to the hotel and take their luggage upon arrival.

Essential Duties and Responsibilities :

• Ensure that the highest standards of hospitality are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.
• Present at the concierge / front desk or in the lobby to assist guests, colleagues and visitors when requested.
• Ensuring that guests' luggage and equipment are collected and delivered efficiently and on time.
• Label the luggage and return the identification slips to the guests.
• Make sure the guest has confirmed that all baggage has been checked in.
• Secure storage and collection of guests' coats and personal belongings.
• Assisting guests with long-term luggage storage / storage requests.
• Responding to guest requests and inquiries through a knowledgeable, efficient and helpful information service.
• Assisting the duty concierge in completing his duties during peak times and during breaks.