Job Title : Support Engineer (Integrations)
Location : Remote (EUROPE)
Department : Product
Type : Full-Time
Role Overview
We are looking for a technically capable and detail-oriented Support Engineer (Integrations) to help clients implement our SDK and API solutions across multiple platforms. This is not a development or project management role. Instead, it's focused on technical client support, integration guidance, and documentation ownership.
You will act as the bridge between external partners and internal product and engineering teams, ensuring clients receive timely, accurate support and that our technical documentation remains clear and up to date.
Key Responsibilities
Integration Support and Enablement
- Serve as the first point of contact for SDK / API integration issues across platforms such as Unity, Android, Flutter, React Native, and iFrame
- Guide clients through the integration process, identify the root cause of issues, and provide clear solutions
- Conduct technical onboarding sessions with new clients
- Escalate complex issues internally with context and clarity
Documentation Management
Maintain and improve SDK documentation and implementation guides across platformsCreate and update tutorials, sample code, FAQs, and knowledge base articlesOrganize content clearly using documentation platforms like Gitbook or ConfluenceClient and Internal Communication
Understand and communicate the root problem behind client-reported bugsTranslate client needs and feedback into clear technical requirements for product and engineeringCollaborate cross-functionally to improve integration processes and support qualityQuality and Integration Assurance
Validate integration scenarios and ensure readiness before clients encounter issuesConduct full-cycle testing during client onboarding to ensure smooth implementationFlag recurring integration challenges for long-term improvementsMust-Have Qualifications
Experience with SDK / API integration workflowsExperience using API testing tools such as Postman or HoppscotchFamiliarity with at least one modern object-oriented programming language (e.g. C#, Kotlin, Dart, Java, JavaScript) and openness to working with othersAbility to query basic data using SQLExperience maintaining technical documentation (Gitbook, Confluence, etc.)Proactive and client-focused mindsetStrong verbal and written communication skillsNice-to-Have Qualifications
Experience debugging SDK or mobile app integration issuesAbility to communicate in multiple languagesBasic understanding of prioritization or project scopingKnowledge of AdTech concepts, including ad rendering, tracking, and measurementUnderstanding of WebView or JavaScript bridge implementationsTeam Structure and Collaboration
This role sits within the Product team and works closely with EngineeringThe Engineering team operates using Agile methodologyIntegration Specialists are encouraged to help define and improve support processes