Workplace Host / Receptionist (m/f/d) part-time

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Host is responsible for the delivery of amazing client and guest experiences by ensuring that all customers and visitors are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment.

Part-time role: 6 hours daily, from Monday to Friday.

Your tasks:

• Enthusiastically welcome client’s colleagues and guests, anticipate their needs, assist with arrivals, departures, and office orientations.
• Engage visitors, colleagues, and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Act as a central point of contact, providing information and wayfinding for the location, services, and activities.
• Be aware of all activities happening in your location.
• Actively monitor and maintain the front desk, lobby, and surroundings to ensure an environment that is safe, clean, organized, and reflects brand standards.
• Execute the badging process for colleagues, visitors, and third-party providers, ensuring security policies and processes are followed at all times.
• Implement and monitor standards of service to meet and exceed expectations.
• Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions.
• Collaborate with all services within the facility and work with facilities management to ensure a safe and comfortable work environment.
• Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns, and to ensure operations without incident.
• Create work orders for maintenance, safety, and security concerns through the appropriate channels/systems.
• Identify potential risks and escalate, as appropriate, to ensure no privacy breech, security incident or disruption to the client’s operations occur.
• Perform ad hoc assignments and administrative support as required.

Your profile:

• Minimum 1- 2 years of previous customer service, security, or hospitality-related experience.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Flexibility and positive attitude in managing shifting daily priorities.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required.
• Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy.
• Working knowledge of a range of information technology tools and platforms.
• Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook).
• Ability to perform minimal physical activity such as carrying small packages.

Our offer

• Creative freedom for tasks and projects
• Active exchange in the global industry network
• Working together at eye level
• Space for personal growth, not only for work
• Acknowledgement of achievements - also monetary benefits
• The opportunity to enhance your skills and advance your career locally as well as regionally

Help shape JLL

We look forward to receiving your application, stating your earliest possible starting date and your salary expectations.

Please understand that paper applications cannot be accepted and, due to reasons of data protection, will be destroyed.

Jones Lang LaSalle SE

Your contact:
Marta Marunchak

#LI-MM4

Location:

On-site –Frankfurt am Main, DEU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

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For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.