Trouble Shooter (all gender) Electrical Forklifts

As a trouble shooter in the area of industrial trucks you are the central point of contact for complex technical faults and problems with our vehicles. You will find solutions to technical challenges - both on site at the customers premises and remotely.

Independently analysing (fault diagnoses via remote diagnostic systems or directly at the customers premises) and rectifying complex technical faults on EP Equipment vehicles (e.g. low and high lift trucks lithium-ion forklifts autonomous vehicles)
Supporting our service partners in escalation cases and difficult repairs
Carrying out fault diagnoses remotely or directly on site at the customer
Collaborating with product management R&D and the European central warehouse to identify and rectify systemic problems
Documenting fault patterns root cause analyses and measures in the service portal
Supporting the further development of service solutions and suggestions for improvement to the development department in China
Training and technical support for service technicians and partner operations

Several years of experience in technical customer service or fault diagnosis for industrial trucks construction machinery agricultural machinery or related products.
Training in the field of technology mechatronics electronics mechanical engineering or comparable (e.g. industrial mechanic technician master craftsman qualification)
Sound knowledge of electrics hydraulics drive technology and ideally control technology (e.g. CAN bus PLC)
Customer-oriented and independent work problem-solving skills and ability to analyse
Willingness to travel (Europe-wide for on-site assignments at the customers premises)
Good written and spoken German and English skills

Innovation: EPs products are unrivalled on the market.
Work with state-of-the-art technology in the field of lithium-ion industrial trucks
Varied work with a direct influence on customer satisfaction and product improvement
Competitive salary 30 days holiday
Intensive induction and regular training
Start-up flair: A company that thinks innovatively and at the same time has a stable market position
International team: Work in a multicultural team with colleagues from more than 12 countries.
Career opportunities: We offer you the opportunity to take on responsibility and develop both personally and professionally.
Good working conditions: Open communication and active participation in shaping the team are part of everyday life at our company. Of course we also offer an attractive salary employee discounts a company pension scheme and more!

Simply send a CV to - we are looking forward to hearing from you!
EP Equipment Europe GmbH Schanzenstr.Cologne

At EP Equipment we dont just manufacture electric pallet trucks and forkliftswere revolutionizing the industry! Our startup spirit combined with our global strength allows us to deliver exceptional solutions to customers worldwide through a powerful network of partners. Innovation isnt just a goalits part of our daily operations. Agile working isnt a buzzword here; its embedded in our DNA.

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Key Skills
Academics,Accomodation,Apps,Business Operations,Electrical & Instrumentation,AutoCAD 2D
Employment Type : Full-Time
Experience: years
Vacancy: 1