IT Operation Manager (m / f / d)
Are you keen to embark on a space adventure? Would you like to play a part in ensuring European space autonomy and sovereignty? ArianeGroup’s international teams design and build cutting-edge technologies for space, defence and industry : they are shaping Europe’s future in space. Whether you are a first-time job-seeker or an experienced professional, you’ll find that our 13 sites in Germany, mainland France and French Guiana offer career opportunities spanning a wide array of professions – engineering, customer service, quality control, legal matters and production, to name just a few. Here, you can discover our job.
ArianeGroup GmbH in Bremen is looking for an ‘ IT Operation Manager (m / f / d) ’ for the department ‘IT Operations Germany’ with immediate effect.
What we offer you :
🚀 Practical experience and involvement in an international aerospace company
💶 Attractive remuneration in accordance with the collective agreements of the metal and electrical industry as well as various additional payments (Christmas and holiday bonuses, profit-sharing, etc.)
📈 Capital-forming benefits
🌴 30 days holiday
👍 Company pension plan
🚑 Sick pay subsidy
🌤Company health management (regular prevention programmes, social counselling, company integration management)
🌈 Care for Life / Sabbatical
🕓 Flexible working hours with partial home office option / Flexible working time models
🔎 Personal development opportunities (e-learning, training, mentoring, use of expert network)
🎾 Discount through employee benefits (employee benefits portal, Egym Wellpass, hire or purchase of a car, bicycle leasing, subsidised „Deutschlandticket“)
🥗 Staff canteen and car park
Your main tasks and activities :
IT Operation Manager (ITOM) Roles
ITOM Role & Service Owner Active Directory
ITOM Role & Service Owner of Server Operations
ITOM Role Ping Federate
ITOM Role Virtualization
ITOM Role CITRIX
ITOM Role TRELLIX and WSUS-Services
ITOM Activities
Monitor IT Servers and Systems
Assessment of system data, error and reports
Determine areas for improvement and repair
Determine systems and servers are due for upgrades
Direct IT Technicians / Subcontractors
Directing activities of IT technicians / Subcontractors
Assessment of current department needs / inquiries
Development of technician schedules
Development Department Policies
Developing IT policies and procedures to ensure effectiveness and reliability
Developing Service Level Agreements (SLAs)
Developing Operation Level Agreements (OLAs)
Developing guides for users and technicians
Resolve Help Desk Escalations
If IT technicians / subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem
Negotiate Vendor Contracts
Negotiating contracts with IT service providers
Assessing department and business needs
Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates
Upgrades and Installations
Manage updates and upgrades of IT servers and systems
Support other IT department activities while upgrading systems and migrating organization data
Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.
Active Directory
Be in charge of all AGG domains
Creation and management of directory infrastructure
Monitoring, reporting and security of the AGG domains
Group Policy creation, monitoring and compliance check
Managing Trust relationships and Schema
Creation and implementation of security templates
LAPS-Management
Yearly MS True-Up
Server Operations
Ensure licensing compliance for Windows Servers Systems
Define / create Images for Windows server systems (virtual and physical)
Ensure compliance between server hardware and multivendor support contract
General knowledge about networking (TCP / IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations
Ping Federate
Implement changes of attributes and applications inside Ping Federate
Update and upgrade the Ping Identity software
Maintenance of Ping Federate components
Take part in meetings of the French Service Owner
Virtualization
Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)
Be in charge of Nutanix HCI systems
Implementation of virtualization architecture design
Coordinate implementations with IT Technicians and subcontractors
Conduct system audit reviews
Server capacity management
Backup and disaster recovery planning
CITRIX
Be in charge of plan, design, setup and manage Citrix environments
Upgrading Citrix components
Development of hardware infrastructure for the Citrix farm
Knowledge to analyze Citrix components and their network configuration
Configure and administrate Citrix ADC / NetScaler
Developing Provisioning concept of Applications and Virtual Desktop on customer needs
Create Images for Provisioning Services deployments and create delivery groups
TRELLIX- and WSUS-Services
Install, upgrade and manage WSUS & TRELLIX instances
Check for upgrading the components
Coordinate implementations / upgrades with IT Technicians and subcontractors
Define Update plans for new TRELLIX and windows updates
Direct the subcontractor to approve the needed updates based on update plans
Perform tests to ensure the updates are being installed correctly
You have the following qualifications :
Degree in computer science, computer engineering, IT systems engineering, mathematics or a comparable subject area
At least 3 years’ experience in Active Directory, Microsoft products (Windows Server, MS-SQL), virtualization (Citrix, VMWare), storage (NetApp, Q-SAN)
IT Operations Manager competences will be appreciated
An independent and solution-oriented way of working
High willingness to learn, curiosity and a spirit of initiative
Interest and motivation in IT issues
Fluent in German, good English knowledge
Are you interested?
Then we look forward to receiving your application, including CV, cover letter and references, via the application button. Please note that currently only one document can be uploaded with the application. Please use a free online tool to summarise your documents in a PDF.
Your contact adress for questions :
Few more words about our site of Bremen
This site, located on the outskirts of the Hanseatic city of Bremen in north-west Germany, has specialised in the development and manufacture of the upper stage of the Ariane launchers since the start of the programme. Its experts are responsible for the design, development and final integration of the Ariane 6 upper stage. They are also developing the Astris Kick Stage, an additional upper stage powered by the future reignitable bi-propellant engine called Berta, which will further enhance Ariane 6’s versatility. The Bremen site also produces metal tanks for the orbital propulsion systems.
IT Operation Manager dfm • Bremen