IT Operation Manager (d / f / m)

IT Operation Manager (m / f / d)

Are you keen to embark on a space adventure? Would you like to play a part in ensuring European space autonomy and sovereignty? ArianeGroup’s international teams design and build cutting-edge technologies for space, defence and industry : they are shaping Europe’s future in space. Whether you are a first-time job-seeker or an experienced professional, you’ll find that our 13 sites in Germany, mainland France and French Guiana offer career opportunities spanning a wide array of professions – engineering, customer service, quality control, legal matters and production, to name just a few. Here, you can discover our job.

ArianeGroup GmbH in Bremen is looking for an ‘ IT Operation Manager (m / f / d) ’ for the department ‘IT Operations Germany’ with immediate effect.

What we offer you :

🚀 Practical experience and involvement in an international aerospace company

💶 Attractive remuneration in accordance with the collective agreements of the metal and electrical industry as well as various additional payments (Christmas and holiday bonuses, profit-sharing, etc.)

📈 Capital-forming benefits

🌴 30 days holiday

👍 Company pension plan

🚑 Sick pay subsidy

🌤Company health management (regular prevention programmes, social counselling, company integration management)

🌈 Care for Life / Sabbatical

🕓 Flexible working hours with partial home office option / Flexible working time models

🔎 Personal development opportunities (e-learning, training, mentoring, use of expert network)

🎾 Discount through employee benefits (employee benefits portal, Egym Wellpass, hire or purchase of a car, bicycle leasing, subsidised „Deutschlandticket“)

🥗 Staff canteen and car park

Your main tasks and activities :

IT Operation Manager (ITOM) Roles

ITOM Role & Service Owner Active Directory

ITOM Role & Service Owner of Server Operations

ITOM Role Ping Federate

ITOM Role Virtualization

ITOM Role CITRIX

ITOM Role TRELLIX and WSUS-Services

ITOM Activities

Monitor IT Servers and Systems

Assessment of system data, error and reports

Determine areas for improvement and repair

Determine systems and servers are due for upgrades

Direct IT Technicians / Subcontractors

Directing activities of IT technicians / Subcontractors

Assessment of current department needs / inquiries

Development of technician schedules

Development Department Policies

Developing IT policies and procedures to ensure effectiveness and reliability

Developing Service Level Agreements (SLAs)

Developing Operation Level Agreements (OLAs)

Developing guides for users and technicians

Resolve Help Desk Escalations

If IT technicians / subcontractors are unable to resolve a user’s issue, the ITOM will assess the situation and devise a solution to a problem

Negotiate Vendor Contracts

Negotiating contracts with IT service providers

Assessing department and business needs

Comparing pricing and vendor bids with the provided budget, determine which vendor offers the most advantageous terms and negotiate rates

Upgrades and Installations

Manage updates and upgrades of IT servers and systems

Support other IT department activities while upgrading systems and migrating organization data

Introducing new methods to optimize the upgrade process, monitor systems to ensure it remains stable and usable.

Active Directory

Be in charge of all AGG domains

Creation and management of directory infrastructure

Monitoring, reporting and security of the AGG domains

Group Policy creation, monitoring and compliance check

Managing Trust relationships and Schema

Creation and implementation of security templates

LAPS-Management

Yearly MS True-Up

Server Operations

Ensure licensing compliance for Windows Servers Systems

Define / create Images for Windows server systems (virtual and physical)

Ensure compliance between server hardware and multivendor support contract

General knowledge about networking (TCP / IP, Firewalls etc.) for requesting necessary IP and subnet configuration and firewall rule activations

Ping Federate

Implement changes of attributes and applications inside Ping Federate

Update and upgrade the Ping Identity software

Maintenance of Ping Federate components

Take part in meetings of the French Service Owner

Virtualization

Be in charge of virtualization products of VMWare e.g. ESXi, vSAN, Cloud Foundation. (VMWare VCP Certification recommended)

Be in charge of Nutanix HCI systems

Implementation of virtualization architecture design

Coordinate implementations with IT Technicians and subcontractors

Conduct system audit reviews

Server capacity management

Backup and disaster recovery planning

CITRIX

Be in charge of plan, design, setup and manage Citrix environments

Upgrading Citrix components

Development of hardware infrastructure for the Citrix farm

Knowledge to analyze Citrix components and their network configuration

Configure and administrate Citrix ADC / NetScaler

Developing Provisioning concept of Applications and Virtual Desktop on customer needs

Create Images for Provisioning Services deployments and create delivery groups

TRELLIX- and WSUS-Services

Install, upgrade and manage WSUS & TRELLIX instances

Check for upgrading the components

Coordinate implementations / upgrades with IT Technicians and subcontractors

Define Update plans for new TRELLIX and windows updates

Direct the subcontractor to approve the needed updates based on update plans

Perform tests to ensure the updates are being installed correctly

You have the following qualifications :

Degree in computer science, computer engineering, IT systems engineering, mathematics or a comparable subject area

At least 3 years’ experience in Active Directory, Microsoft products (Windows Server, MS-SQL), virtualization (Citrix, VMWare), storage (NetApp, Q-SAN)

IT Operations Manager competences will be appreciated

An independent and solution-oriented way of working

High willingness to learn, curiosity and a spirit of initiative

Interest and motivation in IT issues

Fluent in German, good English knowledge

Are you interested?

Then we look forward to receiving your application, including CV, cover letter and references, via the application button. Please note that currently only one document can be uploaded with the application. Please use a free online tool to summarise your documents in a PDF.

Your contact adress for questions :

Few more words about our site of Bremen

This site, located on the outskirts of the Hanseatic city of Bremen in north-west Germany, has specialised in the development and manufacture of the upper stage of the Ariane launchers since the start of the programme. Its experts are responsible for the design, development and final integration of the Ariane 6 upper stage. They are also developing the Astris Kick Stage, an additional upper stage powered by the future reignitable bi-propellant engine called Berta, which will further enhance Ariane 6’s versatility. The Bremen site also produces metal tanks for the orbital propulsion systems.