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Customer Support Specialist

Customer Support Specialist

Voli AgencyBerlin, Berlin, Germany
Vor 17 Tagen
Gehalt
10,00 €–15,00 € stündlich
Stellenbeschreibung

Responsibilities :

  • Serve as the first point of contact for customers providing timely and professional assistance via phone email and live chat.
  • Address customer inquiries concerns and feedback with empathy and efficiency ensuring a positive resolution to every interaction.
  • Troubleshoot technical issues and guide customers through product features and functionalities.
  • Process orders returns and refunds accurately and in accordance with company policies and procedures.
  • Maintain thorough and accurate records of customer interactions and transactions in our CRM system.
  • Collaborate with crossfunctional teams to escalate complex issues and ensure timely resolution.
  • Continuously identify opportunities for process improvement and contribute to the development of best practices for customer support.

Requirements :

  • High school diploma or equivalent; bachelors degree preferred.
  • Proven experience in customer service or a related field with a strong track record of delivering exceptional customer experiences.
  • Excellent communication skills both verbal and written with the ability to articulate complex concepts in a clear and concise manner.
  • Strong problemsolving skills and the ability to think quickly on your feet.
  • Empathetic and patient demeanor with a genuine desire to help others.
  • Proficiency in using customer support software and CRM systems.
  • Ability to multitask and prioritize in a fastpaced environment.
  • Positive attitude and willingness to go above and beyond to meet customer needs.

    • What We Offer :

  • Competitive salary and benefits package including health insurance and retirement savings options.
  • Flexible work schedule and the opportunity to work remotely from anywhere in the world.
  • Ongoing training and professional development opportunities to enhance your skills and advance your career.
  • Supportive team environment where your contributions are valued and recognized.

    • Join Our Team :

    If youre ready to take your customer service skills to the next level and make a meaningful impact in a dynamic and supportive environment we want to hear from you! Apply now to join our team as a Customer Support Specialist and help us deliver exceptional service to our customers.

    Key Skills

    Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : EUR 10 - 15