Senior Product Manager, Web

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin the most advanced customer service AI agent on the market lets businesses deliver always-on impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30000 global businesses Intercom is setting the new standard for customer service. Driven by our core values we push boundaries build with speed and intensity and consistently deliver incredible value to our customers.

Speed is something we fight for every day at Intercom and we believe Berlin is built for people who share that instinct. We are drawn to Berlin by its rare blend of deep technical talent and rich creative culture all within a vibrant globally connected city thats close to our R&D hubs in Dublin and London. Its a place where the best of the best technical talent thrive and where people from around the world are eager to relocate and build ambitious products.

Our ambition is to hire 100 people in Berlin over the year ahead across engineering AI data science product and design. We believe this is the most exciting time to join be the founding R&D talent in the region and make a lasting impact as we build the worlds number one customer agent!

What will I be doing

As a Senior Product Manager on the Web team youll bring Fin and the Intercom Suites story to life through world-class web experiences. Your work will showcase our products tell our brand story and communicate our vision for the future of AI customer service. This is a highly visible role with real impact on how prospects and customers understand who we are what we build and why it matters.

Our ideal candidate has a product marketing background or strong experience communicating narratives through digital experiences. Youre a doer - driving projects forward making crisp decisions and ensuring every launch meets Intercoms high bar for design clarity and craft. Youll partner closely with product marketing designers engineers and brand teams to deliver pages that are visually stunning narratively compelling and high-performing.

Key responsibilities include :

• Lead end-to-end delivery of high-quality narrative and storytelling pages from concept to launch.
• Translate messaging into web experiences : take positioning and messaging guides and shape them into compelling differentiated pages.
• Own what ships : make clear timely decisions; guide your team through ambiguity; and ensure everything launched meets a very high standard.
• Collaborate across functions : work with designers engineers PMMs and brand studio partners to bring stories to life on the web.
• Bring a strong eye for narrative and copy : ensure content is clear engaging and aligned with our company positioning and goals.
• Drive progress and urgency : move quickly while maintaining excellence in craft and execution.
• Measure and improve impact : track how narrative pages perform and optimize for engagement comprehension and conversion.

What skills do I need

Benefits

We are a well treated bunch with awesome benefits! If theres something important to you thats not on this list talk to us!

#LI-Hybrid

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race color religion creed national origin ancestry sex gender age physical or mental disability veteran or military status genetic information sexual orientation gender identity gender expression marital status or any other legally recognized protected basis under federal state or local law.

Required Experience :

Senior IC

Key Skills

Time Management,Data Analytics,Analytical,Agile,Requirement Gathering,Strategic thinking,Visio,Communication,Problem Solving,Market Research,UML,Cross Functional Teams

Employment Type : Full Time

Experience : years

Vacancy : 1