Guest Services Manager Nights - Dresden

Position : Guest Services Manager Nights

Location : Dresden

About Us :

A well-recognized international hotel chain is seeking a Guest Services Manager Nights to join their newly refurbished hotel featuring the latest Gen4 bedrooms and public areas.

This is an excellent opportunity to join a dynamic and guest-focused team in a supportive and enjoyable work environment.

Key Responsibilities :

• Provide a warm welcome to guests and new employees, ensuring a positive experience.
• Serve as the Manager on duty, overseeing the entire hotel during the night shift.
• Ensure Team Members are properly positioned and support their coaching and development.
• Act as the go-to person for Team Members needing guidance, maintaining a nurturing and calm demeanor under pressure.
• Handle a variety of tasks, including checking guests in and out, serving behind the bar, preparing food for breakfast service, and managing the 24-hour F&B menu.
• Perform night audits and corridor checks to ensure guest safety and well-being.
• Support the Hotel Operations Manager in achieving the company’s goal of creating a rewarding workplace and exceptional guest experience, focusing on continuous improvement.

Qualifications :

• Previous experience leading a team in a customer service environment.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Ability to remain calm and composed under pressure.
• Flexibility to handle various tasks and roles as needed.
• Preferred Skills :
• Experience in the hospitality industry is a plus, but not required.
• Ability to perform night audits and ensure guest safety.

What We Offer :

Substantial employee discount at 5,000+ hotels worldwide.

26 days holiday allowance.

100% covered job transportation tickets.

Probationary bonus.

Employee referral program with up to £500 payout.

Employee of the Quarter programs and an annual awards ceremony.

Free meal on duty.

Friends and family hotel discounts.

How to Apply :

Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful.

Nevertheless, feel free to reach out!

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Vor 30+ Tagen