Application Engineer (m / f / d) - Product Care (Battery Systems)

As a Product Care Application Engineer, you focus on the technical support, maintenance, and continuous improvement of existing battery system products. You act as a key interface between engineering, production, service, and customers to ensure product stability, quality, and customer satisfaction throughout the product lifecycle.

Your Responsibilities

• Develop and maintain documentation including technical specifications, user manuals, and training materials (in collaboration with Systems, PM, and Marketing)
• Identify, diagnose, troubleshoot, and resolve issues in customer environments (2nd-level support)
• Conduct Root Cause Analysis (RCA) and provide structured feedback to engineering and quality teams
• Ensure proper reporting of activities and customer feedback to engineering and sales
• Ensure strict adherence to procedures during installation and / or modification of equipment
• Provide technical consultancy for existing products (e.g., claims, production issues, field failures)
• Perform hands-on work to address technical claims and support production-related problem-solving
• Support change management and continuous improvement initiatives for released products
• Collaborate with internal teams (e.g., production, quality, service) to ensure product reliability and compliance

Requirements

Benefits

Does this sound like you, and are you interested in a varied range of tasks? Then apply now!