Regional Service Manager DACH (Automotive)

Regional Service Manager DACH (Automotive)

We are working on behalf of a globally recognised automotive brand to recruit a Regional Service Manager who will be responsible for all aspects of the after sales functions including product feedback, warranty management, training technical staff in the dealerships, supporting channel partners for all aftersales functions, ensuring customer satisfaction and growing the spare parts business within the DACH region.

Ideally based in the SW of Germany near Baden-Baden, the Regional Service Manager will report to the Regional Manager - DACH and will be responsible for executing the after-sales business strategy roadmap across Germany, Austria and Switzerland.

Key responsibilities will include :

Regional After Sales Operations

• Manage the country's after sales operation through team members to ensure the dealer network is supported and guided on dealer profitability, service success, spare parts operations, training, managing customer feedback / complaints, providing product feedback and market action / countermeasure implementation, managing warranty claim administration & reimbursement, complete dealership assessments and evaluate dealer's after sales processes - all with a focus on total customer satisfaction.
• Support distributors in Switzerland and Austria for spare parts providing product feedback, service training, market actions, warranty claim administration & reimbursement, customer complaint management etc.
• Be aware and report on competitor activity, sharing good practice and aftermarket intelligence.

Dealer After Sales Network Management

Product Concern Resolution, Product Quality and Warranty Administration

Training and Manpower Development

Service Network management

To support this role, you will ideally have :

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.