Missions :
Perform necessary actions targeting to decrease the overdue of the client open invoices and achieve the best possible recovery for Arval Luxembourg and ensure that the credit risk is reduced
- Ensure the activeness in reaching quantitative and qualitative objectives
- Promote a positive and professional image through your various exchanges with customers / partners, in accordance with the rules set out by the company
Main Responsibilities
Monitor clients’ accounts dailyCollect information necessary for the assessment and processing of the caseManage the recovery of receivables from clientsFollow up on overdue customers and collect outstanding paymentsPropose solutions to the debtor to obtain the settlement of debts or a spread of repayments – Initiate legal recovery proceedings, where necessaryUpdate customer / partner information and verify their accuracy in the IT toolEnsure that all files are managed according to the local law, internal instructions for internal collection processAssess the credit and reputational risk of the caseFollow up on risky debtsProvide reasoned opinions and prepare presentations to decision makersYour profile
Qualifications / experience required
Proven experience as a Collection Specialist or similar roleExcellent knowledge of billing proceduresKnowledge of various collection techniquesExperience in contact with clients to discuss their overdue paymentsWorking knowledge of MS Office and databasesKnowledge of collection laws and regulationsMandatory skills
Independence in judgment and action, proactive, organized
Excellent interpersonal skills
Teamwork, loyalty, reliability, confidentiality, engagement
Comfortable working with targets
Excellent communication and interpersonal skills
Problem-solving and critical-thinking skills
Fluent in French and English (spoken and written)