Medical Devices Operations & Sales Support Specialist (f/m/d)

WE ARE HIRING!

Medical Devices Operations & Sales Support Specialist

Neuraxpharm is looking for people who want to make a difference and improve patients’ lives within the CNS area. We want individuals who will go the extra mile and make great things happen.

Being part of this team does not mean you are just working for a company, but for a cause!

Neuraxpharm is looking for a Medical Devices Operations & Sales Support Specialist based in Langenfeld (Hybrid Role)

Your mission:

To provide expert technical and operational support for digital medical devices, ensuring their effective integration into healthcare environments and enabling the success of national sales and marketing initiatives. This role is key to driving customer satisfaction, operational excellence, commercial technical support and the seamless deployment of innovative digital health solutions. In this role you report to Local BU Lead / Local Head of Sales.

Your major accountabilities:

• Deliver specialized technical support for digital health solutions and connected medical devices across the commercial organization.
• Support contract negotiations, service-level agreements, and implementation of patient management systems.
• Provide operational support in public tenders and procurement processes related to digital medical technologies.
• Ensure operational excellence in deployment, maintenance, and monitoring of digital tools.
• Act as a key interface between local teams and corporate digital/medical device departments, facilitating alignment and knowledge transfer.
• Provide field support and troubleshooting for healthcare professionals using connected medical devices, ensuring timely resolution of technical issues.
• Monitor and analyze performance metrics of digital tools to identify areas for improvement and ensure continuous optimization.
• Ensure consistent technical documentation and process alignment across regions.
• Support training initiatives and onboarding processes for sales teams and healthcare professionals regarding digital product usage.
• Maintain up-to-date knowledge of relevant regulations, standards, and compliance requirements related to digital health and medical devices.
• Contribute to cross-functional projects involving digital innovation and customer engagement strategies.
• Support the creation and maintenance of technical documentation, FAQs, and user guides to enhance customer experience and reduce support requests.

We would like you to have:

Minimum Experience

• 3+ years of experience in digital medical solutions or connected health technologies
• 2+ years working in Pharma industry

Specific Knowledge

• Strong understanding of healthcare IT systems and data privacy requirements.
• Proven ability to support commercial teams and manage complex projects.
• Excellent analytical and communication skills.
• Experience in Developing and conducting technical training sessions
• Expert in local Regulation.
• Commercial & training skills
• Cross-functional Collaboration with market access, regulatory, and medical affairs teams
• Hands on
• Fluently in English and German

ABOUT US

Neuraxpharm is a leading European specialty pharmaceutical company focused on the treatment of the central nervous system (CNS), including both psychiatric and neurological disorders. It has a unique understanding of the CNS market built over 35 years.

Neuraxpharm is constantly innovating, with new products and solutions to address unmet patient needs and is expanding its portfolio through its pipeline and acquisitions.

The company has c. 1,000 employees and develops and commercializes CNS products through a direct presence in more than 20 countries in Europe, two in Latin America, one in the Middle East and globally via partners in more than 50 countries. Neuraxpharm is backed by funds advised by Permira.

Neuraxpharm manufactures many of its pharmaceutical products at Neuraxpharm Pharmaceuticals (formerly Laboratories Lesvi) in Spain.

Be part of the team where you can count on us to deliver:

• Hybrid working (up to three FlexOffice days) in a dynamic environment with real opportunities to shape and contribute
• Individual career development in a leading European pharmaceutical company with an international growth strategy
• Access to psychological counselling through an external partner, Wellpass for sports & fitness, and fresh fruit at the workplace
• Meal allowance (“Meal Mates”) and bike leasing for sustainable mobility
• Accident insurance
• 30 vacation days plus additional special leave days
• Professional seminars and language courses for personal and professional development
• Exclusive employee discounts with numerous partnersAn inclusive culture promoting diversity across the teams that will inspire you every day with a passionate, a dynamic, a result focused and an expert&excellent team!

Interested in knowing more?

Have a look at what Neuraxpharm culture represents and what makes us a great place to work:

If you want to join us, this is your opportunity!

WE COUNT ON YOU, YOU COUNT ON US

At Neuraxpharm’s we ensure an inclusive, diverse, safe and respectful work environment for everyone in its organization. As we care for our people as much as we do for our patients, we are committed to guaranteeing a healthy, inclusive and equal opportunity workplace that enables employees to develop their professional potential, while ensuring their individual and collective satisfaction.

We are guided by a Diversity & Inclusion policy to ensure a business culture based on the principles of diversity, equality and inclusion. Our policy complies with European legal regulations and includes the necessary standards, processes and measures to be taken in the event of discrimination or harassment against any employee of the company.

We embrace and promote different cultures, gender identities, seniorities, ages and mindsets within the workplace, to bring different perspectives, styles and experiences to our business.