Information and Communications Technology Support Engineer
Requirements
What will be your tasks and responsibilities in this role?
- Maintain the help desk system.
- Respond to tickets within 1 working day.
- Provide a solution or solicit help from others.
- Create and maintain a knowledge base for user self help.
- Software systems - Maintaining software from on shore based hardware and integrated systems in order to ensure systems are up to date to prevent security breaches and users operate these system correctly.
- Hardware procurement - Purchase hardware agreed by the ICT Operations Manager in order to ensure a stable and reliable ICT platform is provided for OM Ships and end-users.
What are the requirements (skills / competencies) for this role?
- Basic computer skills, with some knowledge of Microsoft and other operating systems.
- Some knowledge of Microsoft Office suite of products
- Computer and ICT solutions
- Software programs like MS Office and others
- Computer skills
This is an onshore role based in either Florence, SC (US); Carlisle (UK), Mosbach (Germany) or remotely.
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