Information and Communications Technology Support Engineer

Requirements

What will be your tasks and responsibilities in this role?

• Maintain the help desk system.
• Respond to tickets within 1 working day.
• Provide a solution or solicit help from others.
• Create and maintain a knowledge base for user self help.
• Software systems - Maintaining software from on shore based hardware and integrated systems in order to ensure systems are up to date to prevent security breaches and users operate these system correctly.
• Hardware procurement - Purchase hardware agreed by the ICT Operations Manager in order to ensure a stable and reliable ICT platform is provided for OM Ships and end-users.

What are the requirements (skills / competencies) for this role?

This is an onshore role based in either Florence, SC (US); Carlisle (UK), Mosbach (Germany) or remotely.