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Resource Management / Operations Analyst

Infotree Global SolutionsBerlin, DE

Vor 30+ Tagen

Stellenbeschreibung

For our client in Germany, we are recruiting a Resource Management / Operations Analyst to support our client's Professional Services Sales and Delivery teams in EMEA.

A global leader in digital creativity and marketing solutions, empowering brands and individuals to bring ideas to life through powerful tools and platforms, this innovative company drives the digital experiences we see daily, enabling creators, marketers, and IT professionals to craft captivating content and seamless online interactions. Known for setting digital standards, it fosters a creative culture, inspiring users worldwide to redefine what’s possible and fueling the future of digital expression.

Work model : fully remote from Germany

Type of contract : CoE

Duration : 12 months

Your time will be divided between Resource Management Office (RMO) and Contract Operations duties, with flex according to peaks in demand. You will work in close partnership with other functions, including Revenue Operations, Deal Assurance, Deal Desk, Legal, Credit and Order Management and the Vendor Management Office.

RMO is responsible for staffing professional services engagements, building high-performing teams who can deliver successful outcomes for our customers. We aim to achieve high levels of utilisation and support our consultants develop their skills and careers.

Duties will include :

Working in partnership with Sales and Delivery colleagues to develop a mid to long term view of pipeline demand for Professional Services
Ensuring that high-quality resource requests are raised in a timely fashion
Supporting Sales and Delivery colleagues in their day-to-day tasks using our Employee Resource Planning tool, Microsoft Dynamics. In time you will become a subject matter expert and proactively share your knowledge
Vendor management – eg onboarding offboarding of vendor resources, raising governance of purchase orders, and ensuring that all related activities are executed in line with our standards
Produce weekly reports on topic related to RMO operation including availability, lead times, open requests and other KPIs.

Contract Operations is responsible for processing contract changes, supporting from initial change requests through planning and guidance, executing, monitoring to closing.

Duties will include :

Preparing / creating / processing contract amendments relating to Professional Services contracts (Project Extensions, Budget Reallocations, Contract Addendums and Terminations) in line with our process standards

Acting as first point of contact in region for all queries referring to change order requests, related polices and processes, and any related operating systems

Coordinating internal alignment on complex change orders and supporting the approval process

Communicating internally with involved stakeholders and externally with clients and / or partners

Monitoring and reporting the overall change order status on a regular basis

Tracking correct project configuration and billing upon receipt of executed contract amendments

Essential Skills :

Excellent communication skills – written verbal

Highly organised with the ability to balance cyclical work with ad hoc, short-notice demands – needs a ‘can-do’ attitude

Detail oriented with strong analytical and problem-solving skills

Able to work without direct supervision – must be a self-starter

Microsoft 365 applications, especially Microsoft Excel (proficiency with Pivots, vLookup etc is essential)

Fluent in English, German would be a strong bonus

The ideal candidate will also have experience with :

Employee Resource Planning (ERP) software, ideally Microsoft Dynamics

Salesforce

PowerBI

Atlassian JIRA