Product Support Specialist – Energy

Our client, a global leader in revolutionizing the future of technology focusing on renewable energy, cloud technology, mobile apps and green energy solutions,  ranked in the top #10 of global tech innovators , is looking to hire a Product Support Specialist for an onsite permanent position in Dusseldorf, who had exposure to renewable energy or electrical power energy industry.

Location :  Dusseldorf, Germany

Employment Type : Permanent, Full-time

Working model : Onsite

Sponsorship : NOT PROVIDED

Key responsibilities in this role :

• Help customers to using company’s products or service.
• Communicate courteously with customers by telephone, email, letter and face-to-face
• Investigate and solve customers’ problems, which may be complex or long-standing,

that have been passed on by customer service assistants

• Handle customer complaints or any major incidents
• Keep accurate records of discussions or correspondence with customers
• Analyze statistics or other data to determine the level of service company is providing
• Produce written information for customers, often involving the use of computer

packages and software

• Write reports and analyses the services that company provides
• Develop feedback or complaints procedures for customers to use if applicable
• Improve customer service procedures, policies and standard
• Work with senior managers to discuss possible improvements to customer service

The ideal candidate has :

• Customer support experience with background in the Energy and Engineering sector
• Excellent English language skills
• A second EU language is considered a plus.

Benefits :

• Annualized bonus (0-2 months salary)
• Transportation allowance
• Holiday allowance (8% of the annual salary)
• Health insurance
• Pension plan
• 24 days of Annual Leave
• Sim card budget
• Company laptop