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Support Desk Officer

Support Desk Officer

Ergon RecruitmentSarrburg, DE
Vor 5 Tagen
Stellenbeschreibung

Our client is looking for a  Support Desk Officer .

Functions :

  • Provide operational and customer support via phone, chat, email, and in person
  • Assist clients with account opening, daily account checks, margin calls, and execution of stock market orders
  • Engage in sales activities for both retail and institutional clients
  • Develop business through prospecting and identifying new opportunities
  • Conduct welcome and follow-up calls to new customers
  • Represent the company at trade shows and assist in organizing sales events
  • Deliver presentations and produce informational guides and films
  • Participate in the launch of new services and ensure seamless client onboarding
  • Maintain a high level of solution orientation, problem-solving, and service mindset

Profile :

  • Fluent in English and German (both written and spoken)
  • Passion for working with clients and providing exceptional customer service
  • Strong interest in financial markets and willingness to continuously expand knowledge
  • Affinity for modern technologies and software solutions
  • Flexible regarding working hours, including late shifts and occasional public holidays
  • Willingness to invest time in training for the role