Support Engineer

AWS is set to introduce the inaugural European Sovereign Cloud (ESC) marking a significant development in Utility Computing (UC). To spearhead this initiative we are actively seeking support engineers with background in cloud operations. As part of the AWS Managed Operations team you will play a pivotal role in building and leading operations and development teams dedicated to delivering highavailability AWS services including EC2 S3 Dynamo Lambda and Bedrock for EU customers. For more information on ESC please check out our blog : job responsibilities

Your responsibilities will encompass overseeing the launch of the ESC in 2025 working closely with global AWS teams and influencing the evolution of AWS services and technology. A typical day in this role involves collaborating with technology leaders contributing to the enhancement of daytoday operations and ensuring improvements in availability reliability latency performance and efficiency of the ESC. The overarching goal is to deliver scalable services and ensure a highavailability experience for EU customers. If you are early in your career and are looking to gain experience in operating distributed systems we invite you to join our efforts in building a bestinclass development engineering and operations team that aligns with AWS commitment to customer satisfaction and continual innovation.

A day in the life

Youll typically spend your time resolving less timesensitive issues for software systems in your teams care whilst always looking for ways to improve your teams services procedures documentation and tools. When standard operating procedures (SOPs) are not well defined or ambiguous youll use your judgement when to escalate and when to take your time to dive deep and learn. Youll be the gotoperson for keeping your teams systems running efficiently.

You will be required to occasionally participate in oncall rotations to resolve incidents occurring outofhours.

Eligibility requirement

• Fluency in written and spoken English is required.
• Successful applicants must have the legal right to work in Germany
• Amazon will provide relocation support for successful applicants relocating within the European Union

About the team

Utility Computing (UC) European Sovereign Cloud (ESC) is a part of AWS Utility Computing (UC).

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWS services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS. Within AWS UC Amazon Managed Operations engineers engage with AWS customers who require specialized security solutions for their cloud services.

About AWS

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Basic qualifications

Preferred qualifications

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Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Employment Type : Full-Time

Experience : years

Vacancy : 1