Technical Support Advisor (German market)

Technical Support Advisor (German market)

Would you like to boost your career working in digital marketing? Do you like online advertising and new technologies?

If you are motivated, creative and open-minded, we would like to meet you! Experience living abroad, start your digital marketing, and enjoy the great Portuguese lifestyle.

German Technical Support Expert for Online Marketing Platform

About the Company

Join the #1 in online advertising platform with current annual revenue of more than 100 billion US dollars. It can place ads both in the results of search engines like Google Search and on non-search websites, mobile apps, and videos.

Your Profile

• German is your first language , and you are fluent in English B2
• You have a high school degree or a bachelor's degree
• You have an interest in online marketing products
• You are a strategic thinker
• Experience in technical troubleshooting, is a plus but not mandatory

Your Responsibilities

• Assist users with pre-sales, general inquiries, and technical support issues via phone, email, chat and social messaging channels
• Understand the business goals of the clients and support them through a chat system
• Provide high-quality customer service
• Adapt the brand’s voice and tone
• Respond appropriately to customer escalations and escalate issues
• Respond to inbound customer requests, document relevant case information

Benefits

• Your relocation is organized by the employer including the reimbursement of the initial flight expenses, the accommodation and much more!
• Intensive training for all new employees
• Full-time position
• Be part of a multicultural team and work in a great environment
• Competitive Salary
• Performance Bonus
• Permanent contract (3 months of trial period)
• Work future workplace will be in a modern office in Lisbon
• Private health insurance (after 6 months of the contract)
• Get real career opportunities within the company

If you are a true team player, willing to work in an international team at one of the biggest tech companies in the world, apply now to this job offer and make your move to sunny Portugal!

Living and Working in Lisbon

Welcome to Lisbon, the super awesome capital of Portugal where history and liveliness come together in the coolest way.

Check out why Lisbon is the place to be for work and play :

• Timeless Beauty : Prepare to be amazed by iconic landmarks like Belém Tower, and Jerónimos Monastery, and charming neighborhoods such as Alfama that transport you to another era.
• Thriving Job Scene : Lisbon is a hotspot for startups and innovative industries, making it a buzzing hub for career opportunities and cutting-edge ideas.
• Laid-Back Lifestyle : Embrace the relaxed vibes, soak up the sunshine, and enjoy leisurely meals at cozy cafés while experiencing the city's easygoing way of life.
• Culinary Delights : Get ready to satisfy your taste buds with mouthwatering Portuguese cuisine, from succulent grilled sardines to delectable pastéis de nata (custard tarts) that will leave you craving more.
• Warm and Welcoming Community : Connect with friendly locals who are always ready for a chat and eager to share their love for Lisbon.

You'll feel right at home in no time!

Get ready to embrace the charm of Lisbon, my friend. It's the place where history blends seamlessly with a vibrant energy, and life is an exciting adventure waiting to unfold!