Talent.com
Advanzia Bank
Customer Service OfficerAdvanzia Bank • Neuerburg, DE
Customer Service Officer

Customer Service Officer

Advanzia Bank • Neuerburg, DE
Vor 30+ Tagen
Stellenbeschreibung

Customer Service Officer


Looking to kick-start your career in Customer Service? We’ve got the perfect opportunity for you! As part of the Customer Service department, you will play an important role in to how Advanzia interacts with our customers to support the complaint management team developing lean and efficient processes.


Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of

Luxembourg!


This opportunity is a full-time CDI contract.


About the job | Your responsibilities:


  • Advise customers and act as the mediator between the customer and the bank; manage communication with customers, financial institutions and other banks
  • Provide administrative support, including filing, back office processing for credit card operations, and prompt response to customer inquiries across multiple communication channels
  • Maintain accurate customer data records
  • Verify applicant information and determine eligibility for new account openings in accordance with KYC and AML requirements customer data records
  • Work collaboratively across the team to ensure data accuracy
  • Manage daily workflow through accurate reporting and processing of credit notes and transaction bookings
  • Provide operational support related to credit card service
  • Help ensure high-quality service delivery
  • Follow-up on internal projects under supervision such as testing or brainstorming sessions


About you | Your background, skills and personality:


  • University degree in Business Administration or equivalent professional experience, such as a completed apprenticeship
  • First experience in customer service with a keen interest in engaging with customers
  • Good working knowledge of Microsoft Office
  • Demonstration of strong analytical abilities alongside assertiveness, patience and resilience
  • Familiarity with financial products, preferably within the payment industry
  • Fluency in English and French is essential; proficiency in other languages is a plus
  • Transparency and communication: Clear and direct communication style with a commitment to engage openly and constructively, maintaining open channels and promoting information sharing with colleagues
  • Adaptability and flexibility: Comfortable working in a dynamic environment, navigating change effectively
  • Collaboration and teamwork: A natural team player who thrives in a flat organisational structure and actively contributes to the collective success of the team
  • Cross-functional collaboration: Experience in working collaboratively across different teams and departments to foster agility and innovation


About Advanzia | The European digital bank:


Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.


At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia.

Jobalert für diese Suche erstellen

Customer Service Officer • Neuerburg, DE

Ähnliche Stellen

Customer Service Officer

Advanzia BankGentingen, DE

Looking to kick-start your career in Customer Service?.We’ve got the perfect opportunity for you! As part of the Customer Service department, you will play an important role in to how Advanzia inte... Mehr anzeigen

 • Gesponsert

Order Management Officer

McBrideBollendorf, DE

Fixed-Term contract : 6 months - start 07/2026.As part of our Customer Experience team, you are at the heart of our order fulfilment process.You ensure that customer orders are processed efficientl... Mehr anzeigen

 • Gesponsert

Senior Officer - Corporate Services

Arendt Investor ServicesWallendorf, DE

Arendt Investor Services (AIS) is the investor services’ arm of Arendt.We help clients to efficiently run the operational side of their business, bringing peace of mind to investors.Equipped with t... Mehr anzeigen

 • Gesponsert

Customer Lifecycle Management - Junior Officer

Advanzia BankKruchten, DE

CUSTOMER LIFECYCLE MANAGEMENT – JUNIOR OFFICER.At Advanzia Bank, we help our customers get the most out of their credit card experience.As a Junior Customer Lifecycle Officer, you’ll join a data‑dr... Mehr anzeigen

 • Gesponsert

CUSTOMER SERVICE REPRESENTATIVE - EN/GE

LHH LuxembourgSeimerich, DE

Our client, a global solutions provider in the manufacturing sector, is looking for a.German and English speaking Customer Service Representative.This a temporary to permanent role.LHH Recruitment ... Mehr anzeigen

 • Gesponsert

CUSTOMER SERVICE REPRESENTATIVE - EN/FR

LHH LuxembourgAmmeldingen an der Our, DE

Our client, a global solutions provider in the manufacturing sector, is looking for a.French and English speaking Customer Service Representative.This a temporary to permanent role.LHH Recruitment ... Mehr anzeigen

 • Gesponsert

Order Management Officer

Arhis HR SolutionsRoth an der Our, DE

We work in partnership with well-established companies across some of the most dynamic sectors: Industry, Hospitality, Construction, and Tertiary Services.As part of our Customer Experience team, y... Mehr anzeigen

 • Gesponsert

Associate for our Customer Services, Luxembourg – Client Review Team

ONELIFEErnzen, DE

Associate for our Customer Services, Luxembourg – Client Review Team.This opportunity could change your life!.OneLife is a Luxembourg life insurance company specialised in cross-border financial pl... Mehr anzeigen

 • Gesponsert

Facility Officer

Alter Domus Luxembourg S.à.r.l.Seimerich, DE

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers... Mehr anzeigen

 • Gesponsert

Customer service representative M/F/X

RandstadGentingen, DE

Are you looking for a 6-month contract in customer service in Pommerloch?.Join our dynamic team from Monday to Friday with highly flexible working hours!.You play a key role within our structure by... Mehr anzeigen

 • Gesponsert

Senior Customer Services Officer – French market

ONELIFEGeichlingen, DE

Senior Customer Services Officer –French market.Fixed Term Contract (CDD) 1 year.This opportunity could change your life!.OneLife is a Luxembourg life insurance company specialised in cross-border ... Mehr anzeigen

 • Gesponsert

Junior Client Relationship Officer (m/f)

BDO LuxembourgWallendorf, DE

BDO in Luxembourg is looking for a.Junior Client Relationship Officer.BDO is present in over 169 countries, and we offer an extensive range of services in the areas of Audit, Tax, Advisory, Account... Mehr anzeigen

 • Gesponsert

HR Officer

Arhis HR SolutionsMenningen, DE

We work in partnership with well-established companies across some of the most dynamic sectors: Industry, Hospitality, Construction, and Tertiary Services.Kayl, a recognised player in the IT Sector... Mehr anzeigen

 • Gesponsert

Cash Collection Officer (CDD 12 months)

Arendt & MedernachBollendorf, DE

Arendt & Medernach is the leading independent business law firm in Luxembourg with over 800 professionals.The firm’s international team of more than 450 legal experts represents Luxembourg and fore... Mehr anzeigen

 • Gesponsert

Support Officer

Arendt Investor ServicesRodershausen, DE

Arendt Investor Services (AIS) is the investor services’ arm of Arendt.We help clients to efficiently run the operational side of their business, bringing peace of mind to investors.Equipped with t... Mehr anzeigen

 • Gesponsert

Fund Services Officer (Special Purpose Vehicles)

Alter Domus Luxembourg S.à.r.l.Roth an der Our, DE

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers... Mehr anzeigen

 • Gesponsert

Fund Registration Officer - direct contact CSSF

Austin BrightBollendorf, DE

Luxembourg (near the Belgian border), supports an international clientele in the structuring and management of investment vehicles (Private Equity, Real Estate, Venture Capital, etc.As part of its ... Mehr anzeigen

 • Gesponsert

MIDDLE OFFICER

BlackRidge GroupWallendorf, DE

Payment Processing and Control.Processing SEPA transfers (SCT / SCT Inst) and international SWIFT payments (MT103, MT202, pacs.Verifying the compliance of payment instructions: IBAN, BIC, beneficia... Mehr anzeigen

 • Gesponsert

KYC on-boarding officer M/F

Hays LuxembourgKruchten, DE

Our client is a famous European institution located in Kirchberg.They are looking for a KYC On-boarding Officer M/F for an assignment of 2 months (extendable until 12 months maximum).The temporary ... Mehr anzeigen

 • Gesponsert

Treasury Officer - 32 Days Off, Excellent Salary Package

AbiomisGeichlingen, DE

Treasury Officer – 32 Days Off, Excellent Salary Package.We are very pleased to collaborate with our partner: an international asset management company with a team of 70 people, looking to expand i... Mehr anzeigen