CUSTOMER SERVICE REPRESENTATIVE 2

Job Summary :

Under general supervision the CSR 2 will perform variety of customer service activities at the Ports of Entry / offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size / weight applicable to ECD Port Operations. May screen and weigh or assist with weighing commercial vehicles. Provide Face to Face customer contact. Examines vehicle registrations and other documents to determine authenticity. Issue permits and calculates, collects appropriate fees and taxes and completes associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State.

Overnight travel may be required. Background check is required.

Job Duties :

Answer various inquiries pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and / or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities.

Performs duties which involve continual public contact. Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs.

Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must Identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor

carrier vehicle registrations and related documents to determine authenticity.

Knowledge, Skills & Abilities (KSAs) :

Knowledge of :

• Police Department functions, organization, mission, procedures, objectives, policies,

rules and regulations particularly those applicable to law enforcement.

Enforcement Services Bureau (ESB).

Skills in :

contractors.

and deadlines.

concise reports, correspondence and powerpoint presentations.

Ability to :

confidential materials simultaneously.

diplomatic.

effectively, demonstrating sensitivity in dealing with individuals from diverse

backgrounds.

to changing priorities.

Selective Preference(s) :

2 or more years administrative and / or operations support experience meeting the KSAs.

Pre-Employment Requirements :

Valid driver's license with acceptable driving record.

As this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) ).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits :

The Arizona Department of Administration offers a comprehensive benefits package to include :

Learn more about the Paid Parental Leave pilot program . For a complete list of benefits provided by The State of Arizona, please visit our

Retirement :

Mandatory participation in the Arizona Retirement System (ASRS) is required.