Customer Success Manager

WHO WE ARE

Tealium is the most trusted and world’s largest independent customer data platform. Tealium connects customer data spanning web, mobile, offline, and IoT devices so brands can connect with their customers.

Tealium’s turnkey integration ecosystem supports more than 1,300 client-side and server-side vendors and technologies, empowering brands to create a unified, real-time customer data infrastructure.

Tealium’s customer data solutions encompass tag management, an API hub, a customer data platform with machine learning and AI, and data management solutions that make customer data more valuable, actionable, and secure.

Tealium has been a trusted provider of customer data solutions for more than a decade, and more than 850 top businesses worldwide including Microsoft, Hyatt, Gap, HSBC and Novartis rely on Tealium to power their customer data strategies.

Team Tealium works and lives across the U.S. and in nearly 20 countries across the world. We are intentional about our culture, our investment in our team members and how we care and connect.

Tealium Teal + Helium. Teal : a vibrant reflection that evokes authenticity, trustworthiness, reliability, open communication and clarity of thought.

Helium : we rise above, a kinetic force that elevates our customers’ and our experiences beyond all others. We win together with respect and appreciation for the talents required of all positions and the people who contribute to each of these.

WHAT WE ARE LOOKING FOR

We are looking for a passionate, motivated, and driven Customer Success Manager (CSM) to drive successful adoption and expansion of Tealium’s solution with her / his / their accounts.

The Customer Success Manager serves as the internal voice of the customer while working with other Tealium teams and partners to exceed customer expectations.

Candidates must be located in Germany and have native fluency in German.

YOUR DAY TO DAY

Own the engagement, retention, and growth of your customers by building and nurturing relationships and ensuring the success of their strategies.

Build and foster relationships with senior executives in business, IT and other various business units within our customer base.

Work to drive customer product adoption and high utilization resulting in exceptional retention.

Manage 20-35 enterprise and tier 1 accounts in a high touch , proactive and strategic model. Customers will come from across the DACH region.

Monitor health indicators, usage data, renewal dates and growth opportunities.

Translate business challenges into Tealium features to address customer needs.

Evangelize customer success stories and customer success systems and processes.

Proactively identify risk and work with the account team to develop and execute risk mitigation plans.

Work closely with sales on identifying growth opportunities.

Gain a working knowledge of the Tealium products to provide best practices and successful account plans.

Create and execute joint accountability measures between Tealium and client.

WHAT YOU BRING TO TEALIUM

Fluency in German and English are required to partner with clients and internal teams

2+ years of recent experience in Professional Services / Consulting / Customer Success / Business Development

Experience in Marketing, CDP / Tag Management / MarTech or a similar SaaS environment is preferred

Experience working with enterprise customers is preferred

Passion for customer success & excellence

You have a history of success as a consultant, pre-sales, technical account management, or equivalent

You have a proven track record of achieving targets and goals

You have experience managing large, complex projects and / or programs

You have experience leading technical conversations and persuading others to take action based on requirements and value provided by solutions

You have handled complex customers or situations and can demonstrate resolutions

You have worked within a team environment with sales and services peers

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WHY YOU WANT TO WORK HERE

At Tealium, we don’t just offer the ordinary, we provide the extraordinary :

• Tealium WOWs (Ways of Work) , our award winning culture is how with think, act and connect together at Tealium
• Mosaic , our commitment to diversity, equity and inclusion is grounded in our mosaic of diverse perspectives and shared belonging as we live in work across the US and in nearly 20 countries
• Tealium Cares , to promote caring in our communities, 15 hours of paid work time for volunteer activities and programs is offered annually
• Tealium Connects (remote-first working) , enabling many of us to choose where we do our best work and offering new hire stipends to assist with purchasing things we need to support a successful home office environment
• Tealium Ownership , share in the success of Tealium by becoming an owner of Tealium beginning with new hire equity grants
• Tealium Time , unlimited paid time-off policy to offer flexibility to take time when needed and robust leave programs, including extended paid parental leave and company holidays
• Healium , health and wellness programs to help us be our best selves in the experiences of health, physical, mental, social, and even financial well-being and wellness
• Healium Be-Well Break , an annual all-company paid shutdown to provide a true break for us all
• Tealium LIFT (Learning is Facilitated at Tealium) , offering a myriad of professional development opportunities with over 6,000 courses available on demand to best-in-class manager and leadership development programs
• Health and Related Benefits Programs , offering market competitive benefits programs

Collectively, we contribute our individual pieces (identity, experiences, heritage, backgrounds, religions, viewpoints, gender and more ) to form the mosaic of Team Tealium.

It is our continuing philosophy to recruit and employ the best qualified individuals without regard to race, color, sex, religion, national origin, disability, age, sexual orientation, gender identity, and / or any other protected characteristic.

Tealium does not tolerate unlawful discrimination of any kind and strives to be an inclusive and respectful workplace.The highly relevant and differentiated positioning of Tealium’s solutions makes this a unique and rewarding career opportunity.

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• Offerings vary by level and location.
Vor 30+ Tagen