Customer Support Manager - Sales & Contracting

Precision for Medicine develops assays and run global logistics using biomarkers to stratify patients, incomparably improving client´s R&D efficiency and success. We handle every aspect of clinical trials from sites to biomarkers to diagnostics. Precision Medicine Group, LLC is a leading global provider of precision medicine research services and creative commercialization solutions for life sciences companies. After completing the largest private investment raise of a life sciences service company in 2012, we have rapidly grown through a series of acquisitions and 20%+ annual organic growth to more than 1,500 people in over 25 offices across the U.S., Canada, and Europe. Our Precision for Medicine Germany Labs are located in Berlin Adlershof.

We are positioned for continued growth as we expand the company´s global footprint and develop leadership in the most creative areas of life sciences as we help our clients develop and deliver lifesaving medical treatments to patients across the world.

Aufgaben

We are currently hiring a Customer Support Manager, Sales and Contracting to support administrative tasks and communications with our growing international customer base during the sales acquisition, negotiations, and contracting processes. It is a full-time position based in Berlin, Germany starting immediately.

Tasks :

• Office support for international team of regional Business Developers and Berlin based VP Immune Monitoring Solutions (scheduling meetings, monitoring progress and deadlines of tasks)
• Communicate with customers by e-mail / zoom / phone
• Use and update customer relationship management system (Salesforce)
• Draft quotations, select and provide brochures and data sheets to customer
• Track and support logistics of contract processing, orders, request management
• Generate monthly and annual reports on bookings and sales forecasts
• Collect and analyze market information and intenal data, prepare reports and presentations

Qualifikation

Required Skills :

Experience / Education :

We are asking for a degree (bachelor, master or vocational training) in a field relevant to medicine, technical laboratory work, biotechnology or immunology. Also, candidates are required to have to work experience demonstrating ability to utilize the skills mentioned above, ideally 3+ years.

Not required but desirable are the following skills and work experiences :

Benefits

Precision for Medicine is offering an inernational team, flexible work hours, excellent personal development perspectives in a growing and global organization, competitive compensation, an a permanent full-time employment.

We look forward to receiving your application!

PfM is a leading global provider of precision medicine research services, develops assays and run global logistics. We handle every aspect of clinical trials.