Ambassador Client Relations Centre (m / f / d)

What moves you makes us.

What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Ambassador (m / f / d) Client Relations Centre

A full-time position at our Headquarters in Hamburg starting 1 of April

As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)’

Andrea – CRC Manager

Indulge your passion…

Advising clients in Europe on Sales done through our Online Boutique and on After Sales topics

Liaising with clients by phone, e-mail and Chat in the respective languages : French and English is a must; two other languages (Italian, Spanish or German) would be a plus

Recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders.

Generating additional sales and increasing the average basket by cross-selling, up-selling, etc.

Accurate entry of phone orders, offers, returns, cancellations and refunds etc. in the internal systems.

Supporting customers by phone entering online orders.

Independent handling of customer requests for repair status, price, facilities and technical explanations.

Handling of complaints via phone, email or chat

Monitoring delivery times; Collaboration with the distribution centre in terms of availability and delivery dates

Check of creditworthiness of online customers and manual validation of all online orders to ensure reliable fraud prevention.

You’ll have…

Completed university studies, training in retail or comparable education

Excellent Knowledge of French. German and English are mandatory in any case.

Excellent verbal and written communication.

Professional experience in a high quality customer service or Call Center, or in hospitality, ideally experience in phone sales.

Sales experience / contact with customers in retail is an advantage

positive attitude; pleasant voice and ability to speak in a manner that is appropriate for customers of luxury goods.

Strong customer orientation

Basic knowledge of MS Office is required; knowledge of SAP is a plus.

Passion and dedication to represent Montblanc as a brand Ambassador

Flexibility and strong resilience in stressful situations

Willingness to work sometimes on Saturdays and holidays.

In a culture that…

has combined tradition with a pioneering spirit for over years

extends its innovative approach far beyond product development

brings together individuality, enthusiasm and the joy of creativity

is cosmopolitan, vibrant and diverse

invites you to go above and beyond as part of a team

is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get…

an international environment and good development opportunities

flexible working hours

an attractive company pension scheme

site services such as : canteen, on-site café and laundry service

company sports and other health programs

discounted Urban Sports membership

a subsidized ticket for local public transport (HVV-ProfiTicket)

an employee car park and free charging stations for electric vehicles

German company bike and a secure bicycle parking area

special conditions on Montblanc products and products from other Group brands

employee benefit portals

30 days holiday

regular events for employees

various further training opportunities

In short : Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

Apply directly online via the applicant portal and contact Kira Prinzenberg ( if you have any questions.

We look forward to receiving your application and to meeting you! The HR team