Company Description
Other Stories is a fashion brand offering women a wide range of shoes, bags, accessories, jewellery, beauty products and ready-to-wear to create their personal style, or story. Our creative ateliers in Paris and Stockholm design diversified fashion collections with great attention to detail and quality at an affordable price.
As an employee, you are always an ambassador for & Other Stories and part of leading our company forward where everyone is seen as a leader, both for yourself and the work you do.
Other Stories is an inclusive and welcoming workplace where great challenges and opportunities are offered to you to grow and where we win together. You encourage and contribute to the shared responsibility of creating and protecting an inclusive and welcoming workplace where everyone can self-identify.
We offer a work environment where culture and values play a big part in everything we do. We have a flexible attitude and value an entrepreneurial spirit. We want every employee to take ownership of the brand’s success and believe that a fun working place generates great results.
Job Description
As a Visual Merchandiser you are responsible to deliver smooth operations to facilitate an inspirational customer environment in your store. Your contribution will actively drive sales & profit through you and your teams well executed store administrative and logistic commercial operations to enable an easy to shop and WOW store environment.
Responsibilities
Customer Service
- Greet and strike up conversations with the customers, aiming to give them a friendly, easy and inspiring shopping experience
- Communicate with customers courteously and promptly in-person and via phone
- Share relevant and detailed product information, such as fabric types, washing instructions, garment fits, etc
- Promote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership (management) team to guarantee employee and customer safety
- Lead by example and educate the staff about our customer service standards
Commerciality
Ensure that the visual presentation and styling are accurate to maximize sales and create an inspirational shopping experience for our customersActively work in a commercial way to maximize salesEnsure garment presentation and garment care is executed and consistent throughout the store per & Other Stories guidelinesPrepare the Kick-off with the leadership management team in order to ensure that the store is ready for Season Start from a visual perspectivePlan and execute all campaign set-ups, concept upkeep, activities and promotionsEnsure that orders for display materials and supplies are placed in a timely mannerResponsible for the care and maintenance of display materialsKeep the visual room clean and organizedCheck the material arriving to the store in a timely fashion, confirming quantities, condition, etcMinimize security and safety risksLeadership
Train, coach and give daily feedback on merchandise presentation and signage to the VM Team and store staff.Work as a team player with a willingness to readily respond to changing circumstances and expectationsSupport team with in-store routines when necessaryBe straightforward and open minded, including when receiving and sharing feedback.Qualifications
Competences
Strong visual merchandising skills and the ability to drive business through creativity, fashion consciousness and commercialityKnowledge of basic computer skillsAbility to provide day to day visual training and guidance through & Other Stories shared valuesAbility to work in a fast paced, deadline-driven environmentExceptional customer service and interpersonal skillsStrong organizational and time management skillsStrong verbal communication skillsAble to work independently while still working within a team environmentAbility to provide feedback in a constructive and professional wayMust be able to work with hand and power operated tools and lift to execute display set-upsAbility to work flexible hours and extended hours at timesMay be required to travel to support other storesAdditional Information
Benefits
o 25% Staff Discount within the H&M Group
o Twice a year a staff allowance to shop the newest season
o Paid Vacation Days
o Competitive salary
o Endless development opportunities