Senior CX Digital Innovation Manager

As Senior CX Digital Innovation Manager at TUI Airline, you'll lead our journey to reimagine customer experiences through creativity and innovation. You'll develop breakthrough initiatives that elevate passenger journeys while driving commercial impact across our global operations.

Please note the application closing date is Sunday 14th December

ABOUT OUR OFFER

• Personal benefits: Attractive remuneration, bonus opportunity, exclusive travel perks & discounts, extensive health & wellbeing support, and more.
• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance and offer hybrid or remote working models.
• A career to shape: Opportunities to upskill, reskill and grow your career. Access the TUI Tech Learning Hub to level-up and reach your ambitions.
• Expand your horizons: Participate in our tech communities and collaborate on global projects and teams.
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation and the Sustainable Tech Community.

ABOUT THE JOB

• Develop and own the CX innovation roadmap, identifying creative opportunities across digital channels, product monetisation and ancillary offerings that enhance customer value and brand preference.
• Create and lead agile innovation squads, bringing together diverse stakeholders to rapidly prototype, test and refine new concepts and experiences.
• Scout emerging trends, technologies, and customer behaviours, translating insights into tangible innovation initiatives that keep TUI at the forefront of the airline industry.
• Design and oversee pilot programs, managing end-to-end lifecycle from concept validation to post-launch analysis and learning.
• Embed sustainability and environmental impact thinking into the innovation process, ensuring new initiatives align with TUI's broader corporate responsibility goals.
• Build compelling business cases and financial models to support investment decisions and demonstrate commercial viability of innovation projects.

ABOUT YOU

• Proven experience leading innovation or transformation projects within a customer experience or digital environment.
• Strong creative thinking and problem-solving skills, with a track record of generating and delivering original, customer-centric ideas.
• Ability to translate high-level strategic vision into practical, iterative innovation pilots and programs.
• Skilled at building and managing cross-functional teams in an agile, collaborative environment.
• Comfortable working with ambiguity and complexity, navigating competing priorities to drive progress.
• Excellent communication and influencing skills, able to engage senior leaders and diverse stakeholders with clarity and passion.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.
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