Teamleitung Customer Service (m/w/d)

Your role

nKoordination und Bearbeitung aller dem Bereich Customer Service zugeordneten Aufgaben, u.a. Erfassung und Prüfung der Kundenaufträge, direkte Kommunikation mit Kunden, termingerechte Kundenauftragsabwicklung in Zusammenarbeit mit andern Bereichen

nDisziplinarische und fachliche Führung der Mitarbeiter im Bereich Customer Service

nSchnittstelle und direkte Zusammenarbeit mit anderen Bereichen des Supply Operations Bereiches

nImplementierung, Optimierung und Standardisierung von Customer Serviceprozessen und – systemen

nErstellung von Kennzahlen, Auswertungen, Statistiken und Aufbereitungen

Your profile

nKaufmännisches Studium oder Ausbildung mit Zusatzqualifikation Schwerpunkt Customer Service

nMehrjährige Berufserfahrung im Customer Service, Vertriebsinnendienst

nErste Führungserfahrung von Vorteil

nstrukturierte und eigenverantwortliche Arbeitsweise (Prozessmanagement)

nKundenorientierung, mehrjährige Erfahrung im direktem Umgang mit Kunden

nTeamfähigkeit, souveränes Auftreten, Kommunikations- und Durchsetzungsfähigkeit, Flexibilität, Empathie

nVerhandlungssichere Englischkenntnisse in Wort und Schrift

nSAP- und MS-Office Kenntnisse von Vorteil

Working at Siegfried

Siegfried's work environment is dynamic and international. With a highly professional and motivated team, the company operates in a future-oriented business field. Siegfried possesses a unique culture that leverages cultural differences to create a competitive advantage. Siegfried places highest priority on providing a flexible, diverse and discrimination-free working environment in which employees can develop personally and professionally, advance innovation and deliver superior performance. We strive to provide a work environment where employees can take on challenging jobs and associated responsibilities that best serve their personal and technical development and can benefit from the success of our company. The company regulations in respect of compensation and career development opportunities apply to all Siegfried sites. Additional conditions of employment are governed by location-specific circumstances, legislation and customs.

Who we are

In the Midst of People’s Lives – Across the GlobeThe Siegfried Group is one of the world’s leading Custom Development and Manufacturing Organizations (CDMOs) developing and producing active pharmaceutical ingredients (API), intermediates and finished dosage forms. As our core competence, we successfully integrate chemical and pharmaceutical capabilities into a single business model. The Siegfried name stands for highest quality, efficiency, flexibility and safety. Present in Europe, Asia and North America, we serve a broad global customer base from major international pharmaceutical companies down to small biologic-pharmaceutical organizations. For them we develop and produce product innovations on a large scale to finished products. We integrate our offer seamlessly into the customers’ value chain. Our comprehensive services range from early-stage Research & Development services such as synthesis, scale-up, formulation development, stability studies and method development all the way through to manufacturing services, ranging from preclinical R&D material for clinical trial purposes to commercial production. We are able to produce about 200 of the approximately 1500 registered drug substances used in medicine. Moreover, we produce 20 percent of global demand for caffeine. Consequently, nearly 1 billion individuals come into contact with Siegfried products.

What we do in Hameln

Hameln is a renowned contract manufacturer which supplies both national and international pharmaceutical companies. It has over 450 employees who produce sterile medicinal products, mainly for use in hospitals and intensive care facilities.

Main activities

• Contract manufacture of parenteral solutions and suspensions – aseptic or terminally sterilized in ampoules and vials
• Specialist in the production of complex preparations such as anesthetics, flammable and oxygen-sensitive liquids and cold chain products

Special features

• Successful transfers and establishment of new products in sterile production
• Batch size: up to 3500 liters
• Clean room area: 4000 m²
• Batch manufacture and filling of sterile products, from visual inspection through to final packaging

Strategic importance

• Contract manufacturing for parenterals