Terminal Supervisor

Your next professional destination : lux-Airport - Findel - Luxembourg

Do you know the airport as a passenger?

How about working there?

The Société de l'Aéroport de Luxembourg (lux-Airport) is the aerodrome operator responsible for the operation of the airport infrastructure. Our platform provides, among other things, direct flight services to more than 100 destinations via 16 airlines.

We have more than 350 employees, with different backgrounds and 19 nationalities.

Together we work daily to ensure the efficient operation of the airport and to provide a quality service to our passengers.

Thanks to everyone's commitment, we live up to our motto of being the best-in-class airport. Our reputation is also reflected in a few key figures : by the end of 2022, for example, we reached 4.05 million passengers and 975,000 tonnes of cargo.

In order to continue to meet our commitments and to develop other projects, we are currently recruiting : a Terminal Supervisor.

Responsibilities

What you will be doing :

• Supervising, monitoring and guiding the operations in the terminal, in collaboration with the Handler
• Being the first point of contact for passengers at the terminal (Landside and Airside)
• Intervening in case of increased activity, abnormal operations or emergencies
• Directing passengers to the appropriate contacts
• Being the point of contact for all the actors in the terminal (Police, Customs, airlines, etc.)
• Monitoring and transmitting information on the operational status of the terminals
• Transmitting to the Info Desk instructions on the messages to be broadcast to passengers
• Transmitting complaints to the relevant departments
• Participating in the management of exceptional events and operational hazards
• Drawing up daily operating incident reports
• Organizing and establishing quality check
• Participating in the integration of new employees

Must-have requirements

What you will need : Studies :

Graduate degree (Bachelor) or equivalent experience

Experience :

5 years in the airport industry

Languages :

Important note on working hours - please apply with full knowledge of the facts

Please note that this position is organized on a shift basis.

Given the restrictive nature of this type of work schedule, we invite you to carefully consider the compatibility of these hours with your private life before applying.

We offer

What we offer :

NB : the whole application process is managed by Skeeled. Thank you in advance for your understanding.