Director of Delivery & Customer Success (Europe + Global Expansion)

TL;DR:

Imubit is seeking a dynamic Professional Services Leader to drive customer success and operational excellence across Europe. In this role you will coach local delivery teams fostering strong client partnerships and ensuring each account is orchestrated for long-term success.

As a key regional leader youll play an integral part in expanding Imubits global footprintsupporting strategic growth initiatives across the Middle East Africa and Asia-Pacific (APAC) regions. This is a high-impact opportunity to shape how cutting-edge technology delivers transformative value for some of the worlds leading industrial companies.

This role is open to remote candidates in Europe

About us:

Imubit is a pioneer in AI-for-industry delivering an AI optimization platform that is redefining how entire industries operate. As the creator of Closed Loop AI Optimization (AIO) Imubit leads the charge in transforming refining chemical cement mining and other process-heavy sectors with AI-driven automation. Our Optimizing Brain platform empowers industrial engineers to deploy advanced AI models that unlock new levels of efficiency profitability and sustainability. Today 7 of the top 10 U.S. refiners and several energy leaders in Europe trust Imubitwith our solutions deployed in 90 high-value applications worldwide. Co-founded by a Google AI Fellow and industry veterans from Exxon and Shell and backed by tier-1 VCs like Insight Partners and Alpha Wave Imubit is well-funded and scaling fast.

Now Imubit is entering its next chapter as we further evolve our platform. We are evolving from focusing solely on real-time process control to strategy execution delivering AI-native systems for industrial transformation. In short were expanding our platform from optimizing plant processes to driving whole-enterprise outcomes. Imubit helps industrial leaders not only control their operations in real time but also execute their broader optimization strategies bridging the gap between the plant floor and the boardroom. Our mission is bold: to help the worlds largest industrial companies solve their hardest problems maximize long-term profitability and future-proof their operations in an era of rapid change. If youre excited by the chance to shape the future of industrial AI youll be in very good company here.

We are looking for:

The Portfolio Director Europe Expansion will lead account teams across the European region to maximize the value delivered to customers through the Imubit platform. This role ensures that all accounts are strategically managed for success through operational excellence effective collaboration and exceptional client engagement.

The Portfolio Director will directly oversee multiple account delivery teams and in partnership with the VP of Global Delivery provide coaching and mentorship to regional Portfolio Managers while supporting regional Sales Account Executives. Acting as a key escalation point for Portfolio Managers and Account Executives the Portfolio Director will drive alignment accountability and client satisfaction across the portfolio.

In addition this role will support the VP of Global Delivery in advancing Imubits global growth strategy contributing to expansion initiatives in the Middle East Africa (MEA) and Asia-Pacific (APAC) regions.

Characteristics We Value:

Beyond your resume we care about who you are as a leader. The ideal candidate will embody these traits:

• Strategic & Analytical: You can zoom out to see the big picture and chart a clear course but also dive into the data and details to inform decisions. You connect dots quickly and craft strategy from complexity.
• Driven & Results-Oriented: You set ambitious goals for yourself and your team and you pursue excellence with urgency. Hitting targets is not optional its what energizes you. You hold yourself accountable and have a competitive spirit to win ethically and decisively.
• Collaborative Leader: You believe in the power of the team. You communicate openly and work well cross-functionally whether brainstorming new ideas with R&D to solve a customers problem or working with sales to orchestrate accounts for success. You give credit share success and build an environment of trust.
• High Integrity: Honesty and ethics are non-negotiable. You do right by the customer and your colleagues. You foster a culture of transparency and you expect the same from your team. High-integrity leadership is especially important to us.
• Innovative & Curious: You have a growth mindset. You love to learn whether its diving into a new go-to-market strategy or a new tool for better efficiency. Rather than defaulting to whats always worked you ask How can we do this better and you encourage experimentation.
• Bias for Action & Ownership: When you see an opportunity or a problem you act. Youre not one to wait for permission or perfect conditions you move quickly and adjust on the fly. You take initiative and own outcomes a quality we deeply value in our culture (We back this up: our leadership commits to clearing roadblocks and giving you the autonomy to make decisions and run).
• Mentorship & People Development: You take pride in elevating others. Whether its a junior implementation engineer a Portfolio Manager or even others outside of the Delivery Organization.

In this role you will:

• Regional Leadership & Mentorship: Serve as the most senior Delivery Team leader in Europe providing hands-on coaching and mentorship to Delivery Team members and leaders. Act as the primary regional escalation point ensuring alignment accountability and operational excellence across all delivery functions.
  
  
• Team Management & Delivery Excellence: Directly manage multiple delivery account teams composed of Solution Managers Implementation Engineers and Systems Integration Engineers. Ensure these teams deliver exceptional project outcomes while building trusted strategic partnerships with customers grounded in enthusiasm reliability and measurable impact.
  
  
• Coaching & Talent Development: Coach and develop junior Portfolio Managers overseeing other accounts and implementations fostering a culture of high performance and strong customer advocacy.
  
  
• Operational Improvement & Effectiveness: In partnership with the Delivery Excellence and Enablement (DE&E) team proactively identify gaps in delivery effectiveness and develop both short- and long-term strategies to address them.
  
  
• Scaling Global Delivery: Collaborate with the VP of Global Delivery and DE&E to create scalable delivery frameworks and delivery partnerships that maximize customer value and operational efficiency across the global organization.
  
  
• Customer Success & Retention: Oversee the creation and execution of operational account plans that drive renewals prevent churn and identify expansion opportunities in partnership with Sales.
  
  
• Strategic Initiatives & Alignment: Lead and participate in key initiatives that advance Imubits strategic objectives including:
  • Aligning operational account plans with strategic account goals.
  • Driving Digital Transformation through Coordinated Operating Strategies.
  • Delivering value early and continuously through GenAI innovations.
  • Promoting platform adoption by evolving toward a Product Leadership Value Discipline.
• Business Outcome Valuation: Partner with the VP of Global Delivery Head of BCE Sales and Economic Engineering to evolve Imubits approach to economic valuationtransitioning toward business outcomebased metrics and insights.
  
  
• Product-Led Operations: Collaborate with Global Delivery Product and R&D teams to strengthen Imubits Product-Led operating model enabling customer self-modeling and driving deeper platform adoption.
  
  
• Cross-Functional Collaboration & Partnerships: Work cross-functionally to support and advance Delivery Team contributions to strategic partnerships and ecosystem enablement initiatives within Europe.
  
  
• Strategic Workforce Planning: Partner with Portfolio Leads the VP of Global Delivery DE&E CRO and CFO to develop forward-looking staffing plans that balance customer value creation capability development cost efficiency and global growth objectives.
  
  
• Value Stream Optimization: Collaborate with Portfolio Leads the VP of Global Delivery and Sales to enhance portfolio alignment with value streams ensuring delivery teams contribute effectively to customer and company success.
  
  
• Global Expansion Support: Assist and directly support Imubits expansion efforts into the Middle East Africa (MEA) and Asia-Pacific (APAC) regions contributing to regional strategy and execution planning.

Qualifications & Skills:

• Bachelors degree in Chemical Engineering Computer Science or Business.
• 10 years consulting customer success or similar customer-facing experience with teams implementing software and/or AI solutions.
• 10 years managing projects and programs.
• 5 years managing professional services teams.
• 5 years serving as a hands-on technical project manager.
• 5 years directly managing people enhancing performance through personal development.
• Proven track record of learning quickly and continuously.
• Background in chemical engineering or process engineering with economic engineering expertise. (Preferred)
• Experience working with plant operations and process control personnel. (Preferred)

Imubit does not accept or retain unsolicited CVs or phone calls and/or respond to them or to any third party representing job seekers.

No visa sponsorship is available for this position.