Junior Customer Success Manager (m/w/d)

At Infotree, meeting your career needs is a top priority. Client satisfaction is largely dependent on the resources we can provide, and we take pride in our delivery. We have a supportive team in place to give quality people a chance to grow and challenge themselves in their roles which has resulted in that we have placed many employees in positions that have grown into lifelong careers.

We have a team of dedicated recruiters and consultant care representatives that are committed to your success and well-being. Check out our open roles to get started.

Infotree Poland Sp. z o.o. is part of Infotree Global Solutions. Agency number: 15970.

About the Client

Our client is a global technology organization that develops innovative digital and creative solutions used by leading brands around the world. The company supports businesses in their digital transformation by combining technology, creativity, and data. A strong focus is placed on developing early-career talent, offering an environment where learning, collaboration, and long-term professional growth are part of everyday work.

Junior Customer Success Manager – Central Europe

Responsibilities

Supporting customers throughout their digital journey across the Central Europe region
Building and maintaining customer relationships in close cooperation with senior team members
Understanding customer challenges, requirements, adoption levels, and organizational structures
Translating customer needs into tailored technology and solution recommendations
Participating in customer workshops, workflow assessments, and solution demonstrations
Helping customers maximize the value and business impact of implemented solutions
Collaborating with sales teams to identify growth and expansion opportunities
Supporting regular customer meetings, reporting on progress and key performance metrics
Raising customer awareness of product updates, events, and industry initiatives
Working closely with cross-functional teams in a global, matrix organization

What You Need to Succeed

Interest in customer success, customer engagement, or digital technologies
Basic understanding of design workflows and current digital trends
Ability to build relationships with both end users and decision makers
A customer-centric, responsive, and proactive mindset
Strong organizational skills and the ability to manage multiple tasks in parallel
Willingness to learn, grow, and take ownership of personal and professional development
Ability to collaborate effectively with cross-functional and international teams
Business-level proficiency in English and German, both written and spoken

What You Can Expect

A strong onboarding program and continuous learning supported by structured training and mentorship
Access to world-class digital and creative tools used by industry professionals globally
An inclusive, collaborative culture that values creativity, diversity, and new ideas
Opportunities to work with international customers and global cross-functional teams
Clear development paths and support in building a long-term career in Customer Success
A workplace that encourages innovation, curiosity, and pushing creative boundaries

This position offers a unique opportunity to grow within a globally recognized technology environment and make a real impact on how customers succeed in their digital transformation journey.