Technical Client Success Manager – Web & E-Commerce

Your mission

In this role, you’ll act as the technical bridge between our clients and our delivery team . Your focus will be on understanding technical requirements, coordinating implementation, and ensuring high-quality delivery of websites and e-commerce solutions — rather than active selling.

This role is ideal for someone with a technical or implementation background who enjoys client interaction but prefers delivery quality over sales targets.

Your Responsibilities

Act as the primary technical contact for SME clients in the DACH region

Translate client requirements into clear technical briefs for the delivery team

Coordinate WordPress, WooCommerce, and Shopware projects end-to-end

Review project progress, timelines, and technical quality

Support clients with technical questions and solution-oriented advice

Maintain documentation, project updates, and handovers

Stay current with web technologies, CMS platforms, and e-commerce trends

Your profile

2–5 years of experience in web development, e-commerce implementation, or technical project coordination

Strong understanding of WordPress, WooCommerce, or Shopware

Comfortable communicating technical topics to non-technical clients

Structured, detail-oriented, and quality-focused

Fluent German and good English skills

Sales or upselling experience is useful but not required

Why us?

8Ninjas (8N) https : / / 8ninjas.io / is a growing daughter company of  Acrontum GmbH , a Munich-based digital engineering firm known for delivering innovative software solutions to leading brands.

8N was founded to serve  small and medium-sized businesses (SMEs) with a dedicated focus on web development, digital marketing, and e-commerce.

Our mission is to help growing companies build and expand their digital presence - through modern WordPress and Shopware websites , effective online marketing campaigns , and practical e-commerce strategies that drive measurable results.

We’re a small, agile team combining German client service with technical delivery excellence from our South African hub , and we’re now looking for a motivated colleague to help us grow our client base and strengthen existing relationships .

Learn more about the history of 8Ninjas and Acrontum : https : / / www.acrontum.com / de / 8n-landing-page /

What We Offer

Technically challenging projects for SME clients

Clear focus on delivery quality rather than sales targets

International collaboration with experienced developers

Flexible working hours, remote option, and 30 days’ vacation

Supportive team culture and professional growth opportunities

About us

At Acrontum GmbH, in the heart of Munich, Germany, we're a hub of innovation and creativity, offering top-tier web development and IT consulting. Our journey of growth has taken us from local to global, with teams in Portugal, South Africa, and the United States, all united by a passion for technology and a culture that celebrates every team member.

As a dedicated equal opportunity employer, we embrace diversity, equality, and inclusion wholeheartedly. Our hiring practices are designed with fairness at their core, aiming to attract and nurture exceptional talent from all walks of life. We're proud to offer a welcoming, respectful recruitment process, where diversity is our strength and innovation is fueled by the unique perspectives of our people. Together, we're not just working—we're building a warm, inclusive team where everyone is valued.