UX Writer Senior Associate (all genders)

Are you eager to work at a dynamic digital bank creating seamless customer experiences Join JPMorgan Chase & Berlin as a UX Writer to shape the Chase Germany app and customer communications.

Were seeking a proactive communicator and UX thinker familiar with German banking to craft empowering content. You will be a part of our Design and Customer Experience team reporting to the VP UX writer onsite in Berlin.

Job responsibilities

• Craft effective meaningful copy to shape customer journeys focusing on tone accessibility and meaning for different audiences

• Present and communicate work and recommendations to partners content and design leadership and stakeholders across the business

• Work with other UX writers by giving and receiving feedback and sharing best practices to help elevate our work and maintain consistency across experiences

• Work closely with designers product managers researchers localisation specialists and engineers to shape end-to-end customer experiences

• Understand consider and balance business goals and requirements regulatory requirements and tech constraints with good customer outcomes

• Manage multiple projects and deadlines

• Learn understand and work with content team processes

• Contribute to writing guidelines to maintain consistency

• Collaborate with and manage multiple stakeholders more widely across the business including marketing legal compliance privacy risk and customer servicing teams

• Join UX research sessions and use learnings to inform our content experience

Required qualifications capabilities and skills

• Youre fluent in English and a skilled writer

• You have experience crafting UX product copy and you know when to be consistent and when to deviate (for a better experience) in an app flow buttons help messages and push notifications

• You have a portfolio with examples of UX writing projects youve worked on

• Youre highly curious value user research and using insights to adapt and improve work

• Youre comfortable working with localisation teams to maintain meaning and a unified voice across different languages

• Youre comfortable learning about new unfamiliar topics and asking the right questions to build your understanding

• Youre comfortable working onsite at our Berlin office 5 days a week

Preferred qualificationscapabilitiesand skills

• You have a Bachelors degree in Communications English Journalism Creative Writing Human Centred Design or something similar

• You have experience with Jira and Confluence (or similar software)

• You have experience in banking FinTechorfinancial services

• You have some German language skills and can contribute to discussions about German language choices

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