Customer Service Representative

Job Description

Main Responsibilities :

As Customer Service Representative, you will be reporting to the Head of Customer Service.

We are looking for a highly organized and customer-focused Customer Service Representative to support our food and health ingredients business. This role will be responsible for managing the end-to-end order-to-delivery process, maintaining order level master data, and ensuring smooth communication with customers.

The ideal candidate will have experience in order management, logistics coordination, and customer relationship handling in an international B2B environment. Strong attention to detail, problem-solving skills, and the ability to work in a fast-paced environment are essential.

Order & Delivery Management :

Handle the order-to-delivery process, including order entry, confirmation, tracking, and invoicing

Coordinate with logistics providers, warehouses, and production teams to ensure timely and accurate deliveries

Monitor and resolve shipping delays, documentation issues, and customer inquiries

Ship-to » Master Data Management :

Maintain and update delivery specific data in the system, ensuring accuracy of delivery details and preferences

Manage individual requirements and order history records

Customer Communication & Support :

Act as the main point of contact for orders, ensuring proactive and professional communication

Address customer inquiries, provide order status updates, shipping details, and documentation support

Record customer complaints and claims and provide feedback after resolution was found

Build and maintain strong customer relationships, ensuring high satisfaction levels

Process Improvement & Collaboration :

Work closely with Sales, Supply Chain and Finance teams to optimize customer service processes

Identify opportunities for process improvements, automation, and enhanced customer experience

Qualifications

Degree or relevant diploma in Business Administration, Supply Chain, or a related field

At least 3 years of experience in customer service, order management, or logistics in a B2B environment

Experience in export documentation, international shipping, and customs regulations is a plus

Strong knowledge of ERP systems (SAP preferred) and Microsoft Office

Capabilities to ensure compliance with export regulations, customs procedures, and international trade requirements are a plus

Languages : Fluent in English

Fluent in German

Additional languages are a plus

Soft skills : Detail-oriented

Strong problem-solving skills

Ability to handle multiple tasks under pressure

Proactive

Customer-centric mindset with a focus on efficiency and service excellence

Additional Information

What We Offer

We provide a dynamic and stimulating international environment, which will stretch and develop your abilities and channel your skills and expertise with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Our Benefits

• Competitive salary and benefits​​​​​​
• Hybrid work available (not applicable to all roles)
• Pension contributions
• Access to Training and Development

Sustainability

Sustainable value is at the heart of our purpose as a company.

We are passionate about creating fair and sustainable value, both for our business and for other value chain stakeholders : our people, our business partners, the communities we touch and the environment around us

Diversity & Inclusion

LDC is driven by a set of shared values and high ethical standards, with diversity and inclusion being part of our DNA.

LDC is an equal opportunity employer committed to providing a working environment that embraces and values diversity, equity and inclusion.

LDC encourages diversity, supports local communities and environmental initiatives. We encourage people of all backgrounds to apply.