Technology Lead-German speaker

Required Skills

• A minimum of 5 years troubleshooting in IT retail or tech support roles, with a preference for Microsoft technologies expertise.

Proficiency in technical writing and a good understanding of Microsoft 365 Office applications.

Experience in diagnosing VoIP call quality problems and expertise in network infrastructures such as Routing & Switching Protocols, TCP / IP, DNS, QoS, SIP.

Proficient in managing Windows Server, Active Directory, and Session Border Controllers on-premises.

Knowledgeable in Hybrid Teams configurations and Direct Routing.

Well-acquainted with Microsoft 365 technologies, especially Skype for Business and Microsoft Teams.

Familiarity with Teams voice calling plans and subscription models.

Experienced in deploying, managing, or supporting Enterprise Unified Communications solutions.

Ability to analyze network data using tools like Wireshark or Fiddler for VoIP issue troubleshooting.

Skilled in communicating technical issues effectively to both technical and non-technical stakeholders.

Excellent organizational, time management, communication, and documentation abilities.

Required Skills (with 5+ years of experience in at least three) :

1.      VoIP troubleshooting and network technology expertise.

In-depth support experience with Microsoft Teams, including the use of the Teams Call Quality Dashboard.

Network data analysis for VoIP troubleshooting using tools such as Wireshark or Fiddler.

Extensive experience with Windows-based operating systems and applications.

Strong troubleshooting and customer-facing IT support capabilities.

Experience in enterprise settings, supporting executive-level team members.

Desirable Certifications :

Microsoft Certified : Teams Support Engineer Specialty

Microsoft 365 Certified : Collaboration Communications Systems Engineer Associate