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Sales Team Lead

Sales Team Lead

MindspaceBerlin, Berlin, DE
Vor 30+ Tagen
Stellenbeschreibung

About Mindspace

Founded in 2014, Mindspace is a leading flexible workspace provider with an expanding footprint in Europe, Israel and the US. Our design-led office spaces and on-demand offerings such as meeting rooms, event spaces and daily offices provide the ideal solution for enterprise companies, startups, small businesses and entrepreneurs adapting to today’s fast-evolving hybrid work environment. Mindspace is considered a lifestyle brand that has been bringing hospitality into the world of work, always putting service and experience first. A profitable operator, Mindspace has over 15.000 members in more than 40 prime locations spread across cities such as San Francisco, New York, Miami, London, Berlin, Frankfurt, Amsterdam, Tel Aviv, Warsaw, Bucharest, and more.

Why you’ll love working at Mindspace?

Mindspace is a place where employees can thrive and further develop their skill set in an inspiring and nurturing environment : great vibe, employee wellbeing, diverse community, boutique design. You’ll work with some of the best people in the industry, who love what they do. You’ll be part of a global company with deep respect and understanding for the local culture of each of its markets. Our growth is intrinsically connected to that of our employees, and as a Mindspace employee, you’ll be presented with long term career opportunities, globally.

Who is the ideal Mindspacer?

You’re a team player. You take pride in what you do and have a mindset of “I’m all in” when you do it. You know when to take action and how to take the areas of your responsibility to the next level - excellence is the name of the game. You know how to ‘read the room’ and understand the professional environment you’re in.

About the position

This full-time position is based in Berlin, and will report directly to the City Lead. As a Sales Team Lead, you and your team within your region, will be responsible for all aspects of pre-sales and sales of our spaces, as well as customer success, retention, and upsell. You play a key role in our sales efforts throughout the whole process.

What will you be responsible for :

Pre-sale and Sales

  • Supervise preparations and definition of the sales plan
  • Clearly understand and communicate the strategic sales objectives to the sales team
  • Follow the sales results (account productivity, revenue, etc.) and propose corrective actions if needed
  • Understand the customer’s needs, ensuring that solution that is provided matches customer expectations across all areas - functional, service, timeline, budget, quality, etc.
  • Follow up with the customer, maintaining a consistent, open channel
  • Work closely with the Community Manager to achieve smooth onboarding
  • Identify, retain and develop talent within the team. Use empowerment and give the team the chance to take initiative at all times.
  • Ensure all sales employees have sales targets and personal sales plans
  • Formulate strategies in order to run an effective sales team.
  • Monitor all outstanding balances on all department accounts and follow up with all professional sales team members in a timely fashion.

Customer Success - Retention and Upsell

  • Analyze and optimize sales targets (Office+AR) for each SMB and Enterprise customers
  • Work with CRM System (Salesforce) to maintain an updated customer base, Analyze sales funnels, and optimize goals
  • Identify new needs / challenges for the customer and forecast future expansion
  • Make sure any payment issues are taken care of on a monthly basis
  • Execute SMB retention plan
  • Support the customer experience team in terms of member support and service
  • Propose and coordinate the promotional activities undertaken by the sales department
  • Be flexible and adaptable in working in other key sales areas where necessary

    • Do you have the following experience?

  • BA / BSc / MA in relevant fields
  • 2+ years in leadership experience
  • 4+ years of sales experience
  • Comfortable using CRM platforms – Salesforce experience is highly desirable
  • Experience working on a team and leading a team player mentality
  • Strong work ethic and entrepreneurial spirit
  • Results orientated work style, focused on delivery
  • Excellent communication, writing and presentation skills
  • Exceptional organization skills and multi-tasking skills
  • Strong oral and written communication skills both in German and English
  • A ‘can do’ approach!

    • Critical competencies for success :

  • Multitasking is a must! You must be able to balance multiple projects at the same time and adhere to strict deadlines (strong time management skills are a key)
  • A Regional Sales Manager is in charge of training, development and on the job coaching of the local sales team. This also includes succession planning and future talent banking.
  • Strong decision maker : you need to be able to make considered, responsible decisions on a whim, when things don’t go according to plan
  • You must be a thorough, self-aware worker who’s able to recognize errors, and take the necessary steps to correct them
  • Getting the job done – no matter the cost – is critical. You should be a practical, creative, quick thinker who is aware that others are counting on you!
  • Problem solver – you are a highly resourceful thinker who is quick on their feet and a fast learner
  • Ability to gain the trust and confidence of a wide range / type of customer
  • Ability to work independently based on targets and goals, and raise any flags in time
  • Ability to adjust quickly to a fast-paced, changing environment
  • Ability to plan ahead with a clear focus on execution

    • Benefits

    At Mindspace, we understand that work is more than just a job. That's why we provide our employees with exceptional benefits, such as :

  • Generous annual leave allowance
  • Meal benefits via a lunch card
  • Gift vouchers on birthdays and Christmas
  • Access to a mental health app
  • Subsidized public transport subscriptions
  • Engaging team and end-of-year events

    • We're a people-centric organization committed to ensuring our employees excel in learning, growth, and impact, and receive acknowledgment for their outstanding contributions. We offer continual growth opportunities and ensure swift integration into the team through a thorough onboarding process.

    Please submit your application in English.

    Mindspace is an equal opportunity employer.