AMTC Program Manager

MAJOR FUNCTION

: The AMTC Program Manager position is housed in Workforce Development and reports to the Director of Business and Industry. This position is responsible for the short-term and long-term goals, including revenue generation, of the AMTC with primary focus on developing and delivering technical manufacturing training. The position is a highly professional position given the fiduciary responsibilities, supervisory responsibilities, variety of tasks assigned to the position and strategic planning and implementation requirements.

Primary duties will include, but are not limited to:

• Manages the daily operations of the AMTC to continually improve the quality and efficiency of customer service, performance, program outcomes and community outreach. Coordinates and schedules activities in the AMTC and provides leadership in the development and implementation of new programs and courses, goals, objectives, policies, and priorities for the AMTC. Identifies opportunities for improving service delivery methods and procedures and implements improvements. Participates in community relations activities as they relate to the services and activities available through the AMTC by actively participating and establishing effective relationships with agencies, community groups and business partners.

• Supervises the AMTC staff. Develops work schedules to ensure proper coverage in the AMTC during required business hours and special needs/events. Prepares staff assignments, oversees scheduling, completes performance evaluations and support staff development activities. Provides direction and supports to staff to ensure they clearly understand their responsibilities and assignments, obtains the tools/skills/resources needed to assist staff to successfully meet their goals/performance. Addresses and effectively resolve customer complaints and issues. Provides training and direction to team members to prevent future need for management intervention. Recommends Corrective Action procedures when appropriate. Maintains a complaint log that can be used to support ongoing training efforts. Monitors and reports performance of the AMTC to keep staff and management apprised of current status and action plans for improvement. Ensures that all staff in the AMTC are cross trained and have sufficient information to make appropriate referrals to program and community services. Conducts probationary and annual evaluations on AMTC staff and routinely monitors staff performance.

• Develops and oversees the annual budget for programs including monthly billing, the finalization and submission of annual closeout documents and assistance with audits. Assists with grant writing and establishes cooperative linkages and partnerships within the community to foster the importance of integrating education and employment training systems. Serves as the AMTC liaison with faculty, community agencies and other colleges and universities. Develops and maintains strong community partnerships. Recommends and oversees the service delivery model for the AMTC to ensure an understanding of applicable laws, regulations, and policies.

• Ensures that information made available in the AMTC is current and consistent with the information being made available on the main campus. Develops and maintains a current and comprehensive occupational library including information on careers and meta-majors, employment prospects, workforce trends & employment requirements along with other information related to TCC programs and college-led initiatives.

• Coordinates with the Director of Business and Industry and the IT Department to ensure availability of hardware, software, internet and information systems to effectively support the delivery of appropriate courses and programs, employment and training services and community use of the facility. Uses current and evolving technology in the performance of the Center's operational requirements and ensures the AMTC staff is trained and knowledgeable of available equipment as needed. Ensures all equipment in laboratory and classroom settings is in functional and safe working order.

MINIMUM TRAINING AND EXPERIENCE: Bachelor’s degree from a regionally accredited college or university in Manufacturing Technology, Materials Science, Industrial Management, Engineering or an appropriate related field with two (2) years of project management or relatable experience required. A master’s degree in Manufacturing Technology, Materials Science, Industrial Management, Engineering or an appropriate related field is preferred and may substitute for one year of the required experience. Preferences will be given for the following: 2 years of experience in a manufacturing setting and/or 2 years of post-secondary teaching in a technical area; demonstrated experience in leading a post-secondary institution technical program; a valid driver's license (operator).

KNOWLEDGE, SKILLS AND ABILITIES: Knowledge of TCC policy and procedures. Knowledge of project development and management. Knowledge of office procedures and practices. Knowledge of administrative principles and practices. Knowledge of best practices in training such as: learning styles; technology; alternative delivery systems; etc. Knowledge of current curriculum standards in Florida that impact manufacturing. Proficient in word processing, spreadsheet software, and other software. Proficient in effective oral communication, including presentations (one-to-one and larger) and written communication. Proficient in human relations and interpersonal skills. Proficient in marketing and sales. Proficient in the use of appropriate technology in training. Proficient in designing curriculum with appropriate learning outcomes and aligning the training to meet both specific industry needs and any applicable national and state standards. Ability to market & sell training and other services provided by the college. Ability to collaborate with other TCC employees (e.g. other Workforce Development staff members). Ability to learn and use a HCM Application Network (Workday). Ability to interact with all levels of the public. Ability to represent the college in a professional manner. Ability to interact with other TCC staff (e.g. grant coordinator, grant accountant, business office, purchasing) and provide appropriate documentation (e.g. prepare invoices). Ability to partner and collaborate with other community resources. Ability to use good time management skills. Ability to work independently or as a part of a team. Ability to work on multiple tasks at one time. Ability to plan, organize, and supervise work assignments of self and other assigned staff. Ability to make independent decisions. Ability to critically assess situations and make judgments. Ability to utilize problem-solving techniques. Ability to recruit/hire appropriate staff. Ability to keep accurate & thorough records. Ability to prepare and analyze reports and departmental budgets. Ability to conduct special projects, including grant writing, proposal development, market research, and bids. Ability to design, manage, and deliver classroom or web-based laboratory or on-site training. Ability to expand and develop the AMTC and manufacturing programs into self-sustaining cost centers. Ability to develop or oversee the development of non-credit programs/courses and submit for appropriate approval. Ability to develop "pipelines" or "pathways" for secondary students into manufacturing technology programs. Ability to create productive relationships with strategic organizations that promote manufacturing training. Ability to access transportation. Ability to access insurance. Local travel and some limited overnight travel required.