Lead - Client Success Manager, FinTech

Customer Success Manager - Regulatory Reporting

Lead - Client Success Manager (FinTech)

As a Lead - Client Success Manager reporting to Associate Vice President of CSM, you’ll play a critical role in contributing to a mature and high-performing customer success management function, driving continuous improvement and excellence.

You’ll thrive in this position if you’re collaborative, data-driven and strategic, have a global attitude, and bring a passion for innovation.

Key Responsibilities

• Serve as the primary point of contact for customers in Europe, ensuring strong engagement and alignment with their strategic goals.
• Coordinate Nasdaq FinTech services and collaborate with internal teams (Sales, Delivery, Support, Engineering) to manage relationships, mitigate risks, and address critical issues.
• Lead executive business reviews and meetings to oversee projects, identify upsell and cross-functional opportunities, and handle partner concerns.
• Promote Nasdaq’s engagement model, build partner relationships, and drive measurable improvements in customer satisfaction.
• Continuously seek ways to enhance Customer Success services while understanding customer needs and accelerating adoption growth.

Required Qualifications

• Extensive expertise in Customer Success, Account Management, or Professional Services within leading Consulting or SaaS environments.
• Proficient in English and German, with outstanding communication skills to influence and engage C-level executives, driving business outcomes.
• Tech-savvy with hands-on experience in top Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero) and a solid grasp of software development life cycles.
• Strategic combining strong eye for business with diplomacy and consensus-building to thrive in fast-paced settings.
• Proactive and results-oriented, highly adaptable, and committed to delivering outstanding service under deadlines.

Preferred Qualifications

• Degree or equivalent experience
• Experience in capital markets, FinTech, or regulated industry.

This position will be located in Frankfurt and offers the opportunity for a WFH environment, with an expectation to travel occassionally when needed.

Benefits & Rewards

We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work.

In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:

• Competitive base salary
• Annual bonus
• Annual equity grant
• Employee Stock Purchase Plan offering discounted company shares
• Pension Plan
• Private insurance
• Work from (almost) anywhere – up to 20 days/year
• 24/7 mental health support for you and your family
• Global mentoring program
• Unlimited access to e-learning platforms