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Second Level Supporter (m / f / d)
GULP – experts unitedLudwigsburg, WürttembergVor 30+ Tagen
StellenbeschreibungProcessing user requests and incidents that are forwarded from the 1st level Classifying faults and requests with subsequent resolution of the problems as part of 2nd level support Recording and monitoring service tickets Managing user support via remote solutions Working closely with 3rd level support Support with evaluation and project topics Contributing to the creation of FAQs, documentation and manuals Completed training as an IT specialist or a comparable qualification Sound knowledge in one or more of the following areas : Client hardware and software, Apple Mac, printers and Office applications Written and spoken German language skills High customer and user orientation A solution-oriented approach to work and a service mindset
Finding a job can be so easy : You can find attractive positions quickly and easily with us : Randstad professional solutions is looking for a 2nd level supporter for an IT client in Ludwigsburg with immediate effect. Apply now and we will bring you a step closer to your dream job in no time. We value equal opportunities and welcome applications from people with disabilities.
Here's what we offer
- Attractive salary package with Christmas and vacation bonuses
- Reimbursement of travel expenses
- Up to 30 days vacation per year
- Development of skills
- Team-oriented work
Your tasks
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Second Level Supporter • Ludwigsburg, Württemberg