Service Operational Excellence Manager (m / f / d)

Responsibilities / Tasks

Conduct workshops with multiple stakeholders and define a roadmap based on strategic and operational requirements

Lead and support implementation of a new Technical Support Organization with remote service tools and global coverage

Streamline and support optimization of processes across field service, parts supply chain, and technical support

Lead initiatives to enhance customer satisfaction and address feedback to improve service quality

Lead projects assigned by Senior Management and promote growth mindset

Your Profile / Qualifications

Bachelor’s or master’s degree in engineering, business management, or equivalent; other qualifications with demonstrated experience will be also considered

Strong ability in strategic thinking and the right mindset to find solutions for complex challenges

Proven experience in leading complex projects across functions in B2B environment

Prior experience in service operations or capital goods are beneficial

Strong interpersonal skills including persuasion and stakeholder relationship-building

Structured and systematic working approach with excellent communication skills across all organizational levels

Intercultural experience

Proficient experience in MSPowerPoint

Fluent German and English language skills

What we offer :

Work in a modern, future-oriented, international company

High degree of personal responsibility

Flexible working (partly from home)

Work in a dynamic and flexible team

Internal and external training opportunities

Company pension scheme possible

Occupational disability insurance (without health check)

JobRad

30 days annual leave

Company restaurant (subsidized)

Attractive employee discounts (GEA portal for employees on topics such as travel, accessories, fashion, etc.)

What happens after your application has been submitted?

You will receive confirmation by e-mail as soon as your application has been processed. One of our Talent Acquisition Specialists will review your application and ensure that you meet the qualification criteria. Once your application has been successfully reviewed, you will be invited to an initial interview, either virtually or in person, depending on the position. We usually make a decision after the second or third round of interviews.