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Desktop Support Technician L2 DE

Desktop Support Technician L2 DE

Excis Compliance ltdFrankfurt am Main, HE, de
Vor 26 Tagen
Gehalt
3.500,00 € monatlich
Anstellungsart
  • Quick Apply
Stellenbeschreibung

Job Description

As an Onsite IT Support Specialist , you’ll play a vital role in ensuring a seamless IT experience for our client’s workforce. This position combines technical troubleshooting with customer interaction, providing you the chance to excel in both IT support and client engagement.

Key Responsibilities

  • Provide onsite and remote IT support for incidents, service requests, and general queries.
  • Deploy, configure, and maintain hardware, including PCs, laptops, Cisco phones, and mobile devices.
  • Roll out workplace software and applications, ensuring quality control.
  • Serve as a liaison between IT Operations, customers, and third-party providers.
  • Conduct inventory and asset management of IT hardware.
  • Escalate critical incidents to senior managers and provide customized reporting as needed.
  • Support Cisco devices, Surface Hubs, and other workplace tools.

Requirements

Technical :

3+ years of experience in IT Desktop Support.

  • Proficiency with Microsoft Office 365, Windows 10, Visio, and Active Directory.
  • Basic understanding of IT security, networking, and Azure Intune.
  • Familiarity with ITIL processes and Cisco devices.

    • Behavioral :

    Target-driven, proactive, and solution-oriented.

  • Strong communication skills in German (B2 or higher) and English (B2 or higher) .

    • Qualifications

  • Diploma in IT or A+ / N+ certification.
  • Basic knowledge of device server management and VPN solutions.

    • Benefits

    Take the Next Step in Your IT Career

    This is your chance to work on-site at a global financial leader, supporting critical IT infrastructure and ensuring a smooth, tech-enabled workplace for a highly professional environment. Join Excis Compliance and make a tangible impact while working with a renowned client.

    Apply today to be part of a company that values your skills and invests in your future!

    Onboarding Target : February 2025

    Requirements

    Windows 10 / 11 and macOS, hardware support, Microsoft Office Suite, Intune, networking.