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IT Support Technician (F / M)

Proximus LuxembourgBiesdorf, DE

Vor 27 Tagen

Stellenbeschreibung

IT Support Technician

About Proximus Luxembourg

Proximus Luxembourg is a leading historical player in the ICT & Telecoms markets. Proximus Luxembourg addresses both residential and business markets through its commercial brands Tango, Proximus NXT and more recently Codit.

With PSF support status, the company has almost 750 employees. All these experts share a passion for digital technology, a spirit of openness and innovation, and a desire to simplify, connect and make their customers' personal and professional activities ever more secure.

Proximus Luxembourg is actively contributing to the acceleration of Luxembourg's digitalisation and its economic influence through the development of connectivity, resilient infrastructures and 5G, as well as innovative technologies such as Blockchain, Artificial Intelligence, Machine Learning and IoT.

Proximus Luxembourg is a subsidiary of the Proximus group (Euronext Brussels : PROX), provider of digital services and communication solutions operating in the Belgian and international markets.

About Proximus NXT

Proximus NXT Luxembourg supports all organizations in their digital transformation, by providing holistic ICT & Telecommunication solutions, as well as tailored managed services. With our partners and customers, we co-create opportunities and enable growth in a secure and sustainable manner. As a result of our unique expertise in next-gen IT services, mobile and advanced connectivity, we help our customers achieve their ambitions and realize their vision.

Job description :

As a IT Support Technician representative, you will manage and monitor the dedicated service desk and contribute to the development of the Group's activities.

Your responsibilities will include :

Collecting information provided by the client, ensuring it is well understood, and recording it in the ticketing tools
Processing tickets and resolving incidents
Transmitting data to the relevant departments after establishing a preliminary diagnosis of the problems and attempting initial resolutions
Checking each client's history and verifying any maintenance contract guarantees
Updating general and client-specific procedures
Providing technical on-call support
Contributing to the continuous improvement of service procedures
Participating in internal projects related to the service
Adhering to established KPIs
Shift working hours

Profile :

Diploma in the field of computer science or similar experience

Minimum of 2 years of experience as a Helpdesk Technician

Knowledge of operating systems (Microsoft Windows), office applications (Microsoft Office) and office equipment

Excellent interpersonal skills, analytical mind, rigor, autonomy and proactivity

Knowledge of ITIL processes and best practices

Customer-centric - service oriented mindset

Tools – Knowledge of Service Now is considered an advantage

Soft Skills, good written and verbal communication in French and English

Strong sense of priorities and the ability to distribute workload based on the impact of incidents

Excellent interpersonal skills, analytical mindset, rigor, and proactivity

We offer :

A professional and stimulating work environment in the IT & telecom sector. Multiple career opportunities within the Proximus Group at national and international level, cutting-edge training in new technologies, a wealth of recognized expertise. We also offer an attractive salary package and many other benefits.

Our company is an equal opportunity employer, valuing diversity in all its forms. We firmly believe that each individual brings a unique richness to our teams, and we are committed to creating an inclusive environment where every voice counts.

If at the end of the process your application is successful, you will be asked to provide an extract from your criminal record. Your personal information will be handled in compliance with applicable data protection laws.