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Customer Delivery Lead (m / w / d)

SD WorxDreieich, Hessen, .DE

Vor 14 Tagen

Anstellungsart

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Stellenbeschreibung

SD Worx SAP Solutions is an international division within SD Worx that focuses on digital HR transitions primarily with SAP solutions. We transform our clients' HR organizations into true business support organizations through smarter technologies that drive organizations' strategies. Make cloud your legacy with SD Worx SAP Solutions!

What do we have to offer?

A people-oriented job in which you will shape, implement and guide digital HR solutions for our customers and take your clients and their businesses across Europe to the next level. Plus :

A competitive salary tailored to your experience and performance
Work-Life Balance : Flexible working hours and remote work options – everything is negotiable. Enjoy 30 days of annual leave, plus additional days off on Christmas Eve and New Year’s Eve
Professional Development : Benefit from a personalized development plan and access to professional training opportunities
Career Growth : Whether you aim to specialize in your field or expand your skills in new areas, SD Worx offers plenty of opportunities to grow
Well-Being : Comprehensive health insurance, including an annual health package worth €600, a company pension plan, bike leasing through JobRad, capital-building benefits, and exclusive discounts through our corporate benefits program with over 800 top brands
Team Spirit : Collaborate with national and international colleagues and take part in annual events like nationwide summer or Christmas parties

What do you have to offer?

Business Expertise : Strong understanding of the products and services delivered by SAP Solutions to clients

Extensive Experience : Several years of experience as an SAP HCM Consultant

Communication & Client Relationships : Ability to communicate effectively with clients and maintain strong relationships with stakeholders

Leadership Skills : Ability to prioritize tasks (based on client feedback and value), identify risks, and navigate obstacles

Understanding of Lean / Agile Principles : Ability to coach squad members in applying these principles

Language Skills : Fluent in both German and English, written and spoken

Which tasks can you expect ?

Scope Management

Lead governance and oversight for all AM & Technical Services

Assuring SLA’s , timelines and SoW are covered

Escalation point for clients and internal teams

Identify out of scope tasks and move them into the CR process

Ensure go-live readiness for new clients with project manager

Resource Management

Address any staffing requirement to staffing management

Identify skills and expertise needs

Customer Relationship Management (CRM)

Monitor, manage and foster strong "long-term" customer relationship

Ensure client satisfaction

Identify upselling and cross selling opportunities

Stakeholder & Communication Management

Interface with all internal and external SD Worx Partners (MPS, IMP, Staffing, global AMO, Sales, AMS internally, suppliers)

Adapt the RACI matrix in alignment with the local CDL.

Manage transition from project to run

Drive process improvement within the Global AMO

Financial Management / Procurement Management

Manage client financials as contracted and additional services

Manages 3

party invoices and approves them

Integration Management

Drives change. Regularly review and evaluate opportunities to improve the CDL best practices, CDL processes, methods, tools, guidelines and standards – in close cooperation with the Global AMO and the CDL community

From many places, we work as one, moving from better to best together.

SD Worx SAP Solutions lives diversity in the workplace. Diversity provides inspiration and innovation in our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation and stage of life.